4 Replies Latest reply: Aug 25, 2013 9:17 PM by Linc Davis
k-mo Level 1 Level 1 (0 points)

My mom passed down a macbook pro to me......safari won't open due to someone installing the wrong version of safari on the macbook for ex: the update for the moutain lion was installed but its running off of lion. I tried restoring it as well but my mom's sister had did the software update under her apple ID (which I have no way of getting the login info to complete the restore) so now I'm stuck without being able to pull up a browser and I dont know how to undo what she has done......someone please help

MacBook Pro, Mac OS X (10.7.5), safari not opening
  • Carolyn Samit Level 10 Level 10 (98,525 points)

    The only way to restore OS X (which reinstalls Safari), is using the same Apple ID v10.7 Lion was purchased with.


    Reinstaling OS X requires >  OS X Recovery




    Going from Lion to Mountain Lion is not an update, but an upgrade. There's a major difference.


    Software update, upgrade--what's the difference?

  • k-mo Level 1 Level 1 (0 points)

    no the software update she chose for safari was suppose to be used on a mac that had moutain lion on it but the computer is running on lion so she should had used the update for lion not moutain lion..... if I just pay the upgrade for mountain lion through the app store using my apple id will that fix the issue with safari? since i have no way of getting the apple id that was used previously

  • Carolyn Samit Level 10 Level 10 (98,525 points)

    if I just pay the upgrade for mountain lion through the app store using my apple id will that fix the issue with safari?


    To start with, make sure the Mac can run Mountain Lion >  Apple - OS X Mountain Lion - Read the technical specifications.


    Upgrading does not necessarily provide a fix for Safari but you can try.


    Safari 6.0.5 (that is the most recent version available) runs on both Lion and Mountain LIon.

  • Linc Davis Level 10 Level 10 (169,205 points)

    The first thing you should do after acquiring a used computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.

    If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind.

    If the machine shipped with OS X 10.6, you need the gray installation discs that came with it. If you don't have the discs, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.

    If the machine shipped with OS X 10.7 or later, it should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime.

    To boot from an optical disc, hold down the C key at the chime.

    Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.

    After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.

    You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.