I have a Dell and I had to buy another hard drive, I've rented 3 movies, the first one played a little out of sync, the actors lips would still be moving after dialog, I rented a 2nd movie it played with out any problems,now problem is back on 3rd movie

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I have a Dell and I had to buy another hard drive, I've rented 3 movies, the first one played a little out of sync, the actors lips would still be moving after dialog, I rented a 2nd movie it played with out any problems,now problem is back on 3rd movie

Ok, I have a Dell and I installed another hard drive, I also have Century Link Prism and Internet, I've rented 3 movies, the first one was not in sync, the actors lips would still be moving after their dialog had ended, then I rent another movie, there was no problem played like it was suppose to, I rent my third movie and this time it is slower than the first time, so bad I can't watch the movie, waste of money.

Windows Vista, Movie Guy

Posted on Aug 25, 2013 10:05 PM

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Delgadoh

Level 4

1,481 points

Aug 28, 2013 9:08 AM in response to tommyfromnv

Hey tommyfromnv,

First, you can report an issue with your purchases by following these directions:

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/HT1933

Then, to resolve the root issue of the audio being out of sync, I'd go through the following article which helps troubleshoot what you're experiencing:

Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues

http://support.apple.com/kb/TS1718

Regards,

Delgadoh

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