1 Reply Latest reply: Aug 28, 2013 9:08 AM by Delgadoh
tommyfromnv Level 1 Level 1

Ok, I have a Dell and I installed another hard drive, I also have Century Link Prism and Internet, I've rented 3 movies, the first one was not in sync, the actors lips would still be moving after their dialog had ended, then I rent another movie, there was no problem played like it was suppose to, I rent my third movie and this time it is slower than the first time, so bad I can't watch the movie, waste of money.


Windows Vista, Movie Guy
Solved by Delgadoh on Aug 28, 2013 9:08 AM Solved

Hey tommyfromnv,

 

First, you can report an issue with your purchases by following these directions:

 

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/HT1933

 

Then, to resolve the root issue of the audio being out of sync, I'd go through the following article which helps troubleshoot what you're experiencing:

 

Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues

http://support.apple.com/kb/TS1718

 

Regards,

Delgadoh