1 Reply Latest reply: Aug 28, 2013 9:08 AM by Delgadoh
tommyfromnv Level 1 Level 1

Ok, I have a Dell and I installed another hard drive, I also have Century Link Prism and Internet, I've rented 3 movies, the first one was not in sync, the actors lips would still be moving after their dialog had ended, then I rent another movie, there was no problem played like it was suppose to, I rent my third movie and this time it is slower than the first time, so bad I can't watch the movie, waste of money.

Windows Vista, Movie Guy
Solved by Delgadoh on Aug 28, 2013 9:08 AM Solved

Hey tommyfromnv,


First, you can report an issue with your purchases by following these directions:


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase



Then, to resolve the root issue of the audio being out of sync, I'd go through the following article which helps troubleshoot what you're experiencing:


Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues