3 Replies Latest reply: Aug 26, 2013 9:47 AM by iheartapple1970
bersky Level 1 Level 1

I just want to be able to use my computer again.


MacBook Pro (13-inch Late 2011)
  • clintonfrombirmingham Level 7 Level 7
    expertise.macosx
    Mac OS X

    Are you booting into your extant Recovery partition? Did you have Mountain Lion installed before you erased your hard drive? Are you requested to enter your Apple ID before the installation process begins?


    Clinton

  • bersky Level 1 Level 1

    I used disk utility to erase the disk. Then went to download the OS software. Yes mountain lion was on there before and no it doesn't prompt me to log into my apple id

  • iheartapple1970 Level 3 Level 3

    try restarting holding down the command+option+R keys (this boots to internet recovery) and try to install the OS from there since it accesses apples servers directly in that mode.

     

    what OS came w/ the mac originally?  you may have to install that first and then reinstall the lion or mt lion that you have purchased.