1 Reply Latest reply: Aug 28, 2013 8:23 AM by sterling r
gagaone Level 1 Level 1 (0 points)

I have a problem with my apple tv.. after i watch a movie, listen to a song etc from my itunes library, the thing i am trying to open wont open!! it just stayes with the loading screen forever. I then restart my apple tv and it works again for 1 movie, song etc.. and then i have to restart it again to make it work. i am currently watching a tv show with 20 min. episodes and after each episode i have to restart my apple tv to continue watching, which is pretty anoying!! i have never had a problem like this before and i dont know what to do! it just suddenly started.

 

Is there anyone who knows the cause of the problem?? its 3rd gen apple tv and i am using itunes on windows 7.

  • sterling r Community Specialists Community Specialists (5,565 points)

    Hello there gagone,

     

    Thank you for using Apple Support Communities

    There are a few things that could be causing the issue you are seeing here. If you restart the device by unplugging the power from the back for 30 seconds, then I would try restarting with the device with the onscreen menu outlined in this article:

    Apple TV (2nd and 3rd generation): How to restart your Apple TV

    http://support.apple.com/kb/ht3180

     

    You may also need to troubleshoot your network connection with this article Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections found here http://support.apple.com/kb/TS4546

     

    Try restarting your Wi-Fi router or modem by turning it off and then on again.

    • Verify that you are selecting the correct network if you are in a location with multiple Wi-Fi networks.
    • Check the IP address that Apple TV is using. If it starts with 169.x.x.x, the router may not be configured properly.
      • If the router is using DHCP addressing, verify that the router is not limiting the number of devices that can connect through Wi-Fi.
      • If the router is using manual IP addressing, you will need to configure Apple TV with a manual IP address. You can do this by selecting your network on the Apple TV and choosing Configure IP.
    • Disconnect and rejoin your Wi-Fi network by selecting your network on the Apple TV and then choosing Forget Network. Rejoin your Wi-Fi network after it disconnects.

     

    Cheers,

    Sterling