Cant load movies to apple tv

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Cant load movies to apple tv

I have a problem with my apple tv.. after i watch a movie, listen to a song etc from my itunes library, the thing i am trying to open wont open!! it just stayes with the loading screen forever. I then restart my apple tv and it works again for 1 movie, song etc.. and then i have to restart it again to make it work. i am currently watching a tv show with 20 min. episodes and after each episode i have to restart my apple tv to continue watching, which is pretty anoying!! i have never had a problem like this before and i dont know what to do! it just suddenly started.

Is there anyone who knows the cause of the problem?? its 3rd gen apple tv and i am using itunes on windows 7.

Posted on Aug 26, 2013 12:29 PM

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Answer 1

sterling r

Community Specialist

Aug 28, 2013 8:23 AM in response to gagaone

Hello there gagone,

Thank you for using Apple Support Communities

There are a few things that could be causing the issue you are seeing here. If you restart the device by unplugging the power from the back for 30 seconds, then I would try restarting with the device with the onscreen menu outlined in this article:

Apple TV (2nd and 3rd generation): How to restart your Apple TV

http://support.apple.com/kb/ht3180

You may also need to troubleshoot your network connection with this article Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections found here http://support.apple.com/kb/TS4546

Try restarting your Wi-Fi router or modem by turning it off and then on again.

Verify that you are selecting the correct network if you are in a location with multiple Wi-Fi networks.

Check the IP address that Apple TV is using. If it starts with 169.x.x.x, the router may not be configured properly.

If the router is using DHCP addressing, verify that the router is not limiting the number of devices that can connect through Wi-Fi.

If the router is using manual IP addressing, you will need to configure Apple TV with a manual IP address. You can do this by selecting your network on the Apple TV and choosing Configure IP.

Disconnect and rejoin your Wi-Fi network by selecting your network on the Apple TV and then choosing Forget Network. Rejoin your Wi-Fi network after it disconnects.

Cheers,

Sterling

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