joanb1124
Level 1 (0 points)

Q: iCloud on my PC

How can I set up iCloud on my PC?  It tells me my user name and password are not correct when they are.  My iphone tells me I am set up.  Help!!!

iPhone 4S, iOS 6.1.3

Posted on Aug 26, 2013 3:22 PM

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joanb1124

Q: iCloud on my PC

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  • by jeremy_v,

    jeremy_v jeremy_v Aug 28, 2013 8:46 AM in response to joanb1124
    Community Specialists
    Aug 28, 2013 8:46 AM in response to joanb1124

    Hi joanb1124,

     

    Thanks for visiting Apple Support Communities.

     

    This article has some steps that may be helpful:

     

    iCloud: Account troubleshooting

    http://support.apple.com/kb/TS3988

    I receive a "failed user name or password" alert when attempting to sign in at iCloud.com or using the iCloud preference pane or control panel on a Mac or PC:

    • Ensure you are entering your entire Apple ID when you sign in (for example, if your Apple ID is "username@me.com," make sure you are not trying to sign in with just "username").
    • Verify that the Caps Lock key is not enabled (all passwords are case sensitive).
    • Ensure you are using the correct iCloud associated Apple ID and not a different Apple ID used for other services. For more information about having more than one Apple ID, see this article.
    • If needed, reset your Apple ID password at iforgot.apple.com.

     

    Note: If you use the same Apple ID for iCloud as you do for other Apple Services, (for example, Apple Online Store, iTunes Store, or Mac App Store), changing your iCloud account password also changes your password for the other Apple services. Make sure you sign in to those services using your new password. Also, be sure to update your Apple ID password on all of your devices and computers that may use your Apple ID (such as, any email applications that you use to receive iCloud email).

    Cheers,

     

    Jeremy