3 Replies Latest reply: Aug 27, 2013 8:30 AM by iheartapple1970
rebshep Level 1 Level 1 (0 points)

Hi - when I turn the Mac on, it sings as usual, then goes to a grey screen with the logo, the wheel & the progress bar.  When it's at about 25% along the progress bar, the bar disappears, then a second later the screen goes black in silence.  I've tried the safe boot & tried to reset the NVRAM / PRAM but nothing happened.  Is there anything else I can do?


I purchased the Mac 10mths ago but apparently my tech support has expired.  Do you think it's worth paying £35 to ask someone at apple for support or is the Mac dead?  I have all my data on a back up.



MacBook Pro (13-inch Mid 2012)