I can not log into iTunes. I have verified info by logging into another computer. Help

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I can not log into iTunes. I have verified info by logging into another computer. Help

I have tried uninstalling and reinstalling iTunes, did not work. Logged into another computer, login info worked fine, Reset my login info, logged into the other computer, worked fine. Tried to log into this computer, same thing. It said to check my internet connection, which is fine. This is Windows 8, the other computer is Windows XP, and I have also logged in on my iPhone. Problem seems to be here on this computer... Help!

Windows 8 Laptop & iTunes-OTHER, Windows 8

Posted on Aug 27, 2013 9:10 AM

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Answer 1

sheila_m.

Community Specialist

Aug 29, 2013 8:40 AM in response to Bryan B.

Hello Bryan,

Thank you for the details of the issue you are experiencing with the iTunes Store. You have tried some really good troubleshooting steps already, but I found a couple of articles with some additional steps that address an issue like this.

I recommend reviewing the following articles (you can skip any steps you have already taken):

Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368

iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297

Thank you for using Apple Support Communities.

Best,

Sheila M.

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