2 Replies Latest reply: Jun 14, 2014 9:21 AM by HED_CO
matty_boy24 Level 1 Level 1 (0 points)

None of my movies or Tv shows play on my iTunes player. The player starts and runs but there is no audio or video. The counter is counting like the movie is playing, but there is nothing there. Can anybody please help me? I am using a PC with windows 7.

itunes on PC, Windows 7
  • jason269 Community Specialists Community Specialists (3,710 points)

    Hi, matty_boy24. 


    Thank you for using Apple Support Communities. 


    I would recommend taking a look at the troubleshooting steps found in the article below.


    Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues





    Jason H. 

  • HED_CO Level 1 Level 1 (0 points)

    This is what fixed it for me: I changed the native format it defaulted to when double-clicking the file, from Windows Media Player to iTunes.


    So, I guess I would say to check that. When you go to the .m4v file and double-click it, what program does the file load in? If it doesn't load iTunes, or load In iTunes, then that could be your problem. At least that's what I found.


    Instructions for Windows:


    1. Right-click the video file -- it has an .m4v extension -- and select Properties

    2. In the Properties dialog, near the top, where it says "Type of file:" and then "Opens with:", click the "Change" button.

    3. In the "Open with" dialog that displays, select the iTunes icon and click "OK" (or click "Browse" and navigate to the iTunes.exe, if iTunes isn't in the list).


    Result: That action changes all of your .m4vs to automatically load iTunes when you double-click. Once I did that, any movie I play from iTunes always plays.


    Let me know if you have questions.