Q: draging my music video to my ipod- its not working

i just bought a music video, but when it shows in my playlist (on the computer) there is a circled exclamation mark beside the name and the artists name is in gray. i tried to drag it over to my ipod (Users Ipod) it wont go.

SOMEBODY PLEASE HELP! i have been having problems with itunes and it makes me very frustrated!

iPod classic, Windows 7

Posted on Aug 27, 2013 10:20 AM

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Q: draging my music video to my ipod- its not working

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by Allen A,Helpful

Allen A Aug 29, 2013 7:34 AM in response to AleishaPannozzo
Community Specialists

Aug 29, 2013 7:34 AM in response to AleishaPannozzo

Hello AleishaPannozzo,

The circle with the exclamation mark indicates that iTunes cannot locate the actual file that is displayed in iTunes. The following article should be helpful in locating the missing file.

iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408

If unable to locate the file, I'd suggest redownloading the music video from the iTune Store.

Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519

Cheers,
Allen
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Q: draging my music video to my ipod- its not working

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by Allen A,★Helpful

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by Allen A,Helpful