HT204408: Get help signing in to Messages, FaceTime, and Game Center

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Coniem

Q: When trying to log into face time I get the registering device does not have appropriate credentials, I have OSX 10.8.4 on my Mac Pro. I can log in using my IPAD>

When trying to log into face time I get the registering device does not have appropriate credentials after I sign in, I have OSX 10.8.4 on my Mac Pro. I can log into face time without a problem using my IPAD.>

MacBook Pro (13-inch Early 2011), OS X Mountain Lion (10.8.4)

Posted on Aug 27, 2013 11:08 AM

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Q: When trying to log into face time I get the registering device does not have appropriate credentials, I have OSX 10.8.4 on my Mac ... more

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  • by dominic23,

    dominic23 dominic23 Aug 27, 2013 11:28 AM in response to Coniem
    Level 8 (41,531 points)
    Mac OS X
    Aug 27, 2013 11:28 AM in response to Coniem

    Hope info from this article helps.

     

    http://support.apple.com/kb/TS3970

     

     

    This discussion thread deals with the same issue.

     

    https://discussions.apple.com/thread/5203255?start=0&tstart=0

     

     

    Best.

  • by Linc Davis,

    Linc Davis Linc Davis Aug 27, 2013 12:59 PM in response to Coniem
    Level 10 (207,926 points)
    Applications
    Aug 27, 2013 12:59 PM in response to Coniem

    Please take each of the following steps that you haven't already tried, until the issue is reolved. If there's no resolution after Step 3, post your results.

    Step 1

    Sign out of iMessage in the Accounts tab of the preferences dialog, then sign back in.

    Step 2

    Log out of your user account and log back in.

    Step 3

    Boot in safe mode and test, then reboot as usual and test again.

     

    Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
       
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and  Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

  • by Coniem,

    Coniem Coniem Aug 28, 2013 2:00 AM in response to Coniem
    Level 1 (0 points)
    Aug 28, 2013 2:00 AM in response to Coniem

    The problem has been fixed, just switching all the programs off and then rebooting the computer has cured the problem, I can now log into face time with my normal id and password.