marcman411

Q: AppleTV (3rd Gen) not recognizing iTunes library

I have turned on Home Sharing under the same Apple ID in iTunes 11.0.5.5 and on the Apple TV, they're both connected to the only wireless network available, and still the library is not recognized on the Apple TV. What am I doing wrong here? All updates have been installed everywhere.

 

I'm using a Dell PC with Windows 7.

 

Thanks in advance!

Apple TV (3rd generation), Windows 7

Posted on Aug 27, 2013 12:36 PM

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Q: AppleTV (3rd Gen) not recognizing iTunes library

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  • by mario49,

    mario49 mario49 Aug 29, 2013 9:33 AM in response to marcman411
    Community Specialists
    Aug 29, 2013 9:33 AM in response to marcman411

    Hello marcman411,

     

    Thanks for using Apple Support Communities.

    For more information on this, take a look at:

     

    Troubleshooting Apple TV not recognized in iTunes

    http://support.apple.com/kb/TS1453

     

    Best of luck,

    Mario

  • by marcman411,

    marcman411 marcman411 Aug 29, 2013 1:02 PM in response to mario49
    Level 1 (0 points)
    Aug 29, 2013 1:02 PM in response to mario49

    Everything is updated entirely. I am using the same Apple ID on the same WIFI network. Home Sharing is on on both iTunes and the AppleTV, and iTunes is open. The AppleTV works for every other function. It does not recognize my computer for some reason. Once it did, after leaving both alone for a couple hours. Now it no longer does. There's no way it was designed to be this fickle.

     

    I have looked at all of the troubleshooting pages. It's Home Sharing that's not working. I can AirPlay my iTunes library from my computer on the AppleTV. I just can't pull up my library on the AppleTV.

     

    Any other suggestions?

  • by ERLK1,

    ERLK1 ERLK1 Sep 19, 2013 12:11 PM in response to marcman411
    Level 1 (0 points)
    Sep 19, 2013 12:11 PM in response to marcman411

    Hi,

     

    I have the same excat problem. were you able to solve this? if so, I will be happy to hear.

    Thx

  • by Kd2735,

    Kd2735 Kd2735 Sep 19, 2013 5:49 PM in response to marcman411
    Level 1 (0 points)
    Sep 19, 2013 5:49 PM in response to marcman411

    Same problem. It was working great under 11.0.5.5, but when I upgraded to 11.1 it stopped working. I have tried disconnecting and re-connecting the home share, and rebooted all devices with no luck.

  • by frissonic,

    frissonic frissonic Sep 23, 2013 11:14 AM in response to Kd2735
    Level 1 (0 points)
    Sep 23, 2013 11:14 AM in response to Kd2735

    Even when I connect my phone to iTunes, iTunes doesn't recognize that I'm trying to enter a code. I've tried everything i can think of ... and I'm wired directly to the computer. THere's not a single reason why it shouldn't be working, yet here I am, stuck not using my phone or iPad to control anything. I'm getting very, very disgruntled with this crap.

  • by ERLK1,

    ERLK1 ERLK1 Sep 26, 2013 9:48 AM in response to frissonic
    Level 1 (0 points)
    Sep 26, 2013 9:48 AM in response to frissonic

    At least I am not the only one with this problem....

     

    I am getting very very fustrated ... i tried everything all software is updated - anyone can help?

  • by ProudAcadian,

    ProudAcadian ProudAcadian Sep 26, 2013 5:56 PM in response to marcman411
    Level 1 (0 points)
    Sep 26, 2013 5:56 PM in response to marcman411

    Well I have played and played and played with everything all day and nothing works. I think it's definitely Itune and not the Apple TV because all my other devices are able to see it but Itunes doesn't. And this problem happened sometime in the middle of the night because when I looked at Itunes this morning there was an error message to the effect that Itunes stopped working and when I restarted the program the Apple TV was gone on it. So no sharing. The Ipod and Ipad both are able to see the Apple TV. I am using Windows & 64 bit and have the latest version. Something broke when it updated to this new version 11.1.0.126 because this wasn't an issue until today and nothing changed that I know, all the devices were plugged in and operating when I went to bed.

     

    And I tried following the Apple instruction sheet above several time and she's still broken. Now perhaps Windows did an update during the night and that did something but I am just pulling at straws. Anyone got this figured out let me know. I happen to think that it's Itunes that got broken somehow but Sharing has always been wonky and continues to be wonky. Quite frankly I can't figure out how this issue can reoccur with regularity over the last few years without a definite fix.

     

    Paul

  • by longboardfella,

    longboardfella longboardfella Sep 27, 2013 3:11 PM in response to ProudAcadian
    Level 1 (0 points)
    Sep 27, 2013 3:11 PM in response to ProudAcadian

    She's dead Jim.  Now failed under iTunes 11.1.0.126 as far as I can tell - the ATV no longer finds the iTunes library under Home Sharing on my Win 7 64 bit platform.  Maddening. iTunes is still a hard beast to keep reliably working

  • by AlburyFan,

    AlburyFan AlburyFan Oct 18, 2013 8:12 PM in response to marcman411
    Level 1 (0 points)
    Oct 18, 2013 8:12 PM in response to marcman411

    I have the same problem.

     

    Has anyone been able to fix this or are apple just sticking there head in the sand?

  • by pcdunham,

    pcdunham pcdunham Dec 5, 2013 12:26 PM in response to marcman411
    Level 1 (0 points)
    Dec 5, 2013 12:26 PM in response to marcman411

    I'm having the same problem. Using windows 7 64 bit. All of my devices see the AppleTV as well as my airplay enabled receiver. I had updated to the latest version of iTunes a couple weeks ago, but it didn't stop working immediately. It stopped working out of nowhere last night. Try uninstalling iTunes and everything else that had been explained in some other threads I found in the Apple support forums. Still not fixed.

  • by pcdunham,

    pcdunham pcdunham Dec 5, 2013 12:54 PM in response to marcman411
    Level 1 (0 points)
    Dec 5, 2013 12:54 PM in response to marcman411

    Forgot to add, I made sure a firewall on my computer wasn't turned on and my friend has a new MacBook and iTunes on there can see all of my airplay devices when connected to my network so this isn't a network issue and is isolated to my computer.

  • by pcdunham,

    pcdunham pcdunham Dec 5, 2013 1:03 PM in response to marcman411
    Level 1 (0 points)
    Dec 5, 2013 1:03 PM in response to marcman411

    Search around a bit more on the forums and disabling IPv6 in the network card settings solved the problem.

  • by pcdunham,

    pcdunham pcdunham Dec 5, 2013 1:41 PM in response to marcman411
    Level 1 (0 points)
    Dec 5, 2013 1:41 PM in response to marcman411

    Sorry for the repeated posts, but I disabled IPv6, and it made Outlook not work. I tried running iTunes in Windows XP compatibility mode and it seems to be working with IPv6 enabled. Regardless, this is an iTunes issue and needs to be fixed.

  • by Daniel_crossplatform,

    Daniel_crossplatform Daniel_crossplatform Jan 3, 2014 1:25 PM in response to pcdunham
    Level 1 (0 points)
    Jan 3, 2014 1:25 PM in response to pcdunham

    In my case the problem was caused by my McAfee AntiVirus software. I needed to make the AppleTV a trusted device by manually allowing the AppleTV to connect under Home Network settings (you'll need to check the IP address on your Apple TV)

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