Another "itunes (11.0.5.5) stopped working" query
Hello
I would be really grateful if someone can help me......anybody!
After downloading the latest version of itunes, 11.0.5.5 I can no longer access itunes or the itunes store. Window pops up saying itunes stopped working...blah....blah.....blah (I hate playing russian roulette with itune updates)
I've tried to resolve problem using the suggestions on this forum but to no avail. My event log/data is below if that will help.
I am running on Windows 7 64bit
I have quicktime unistalled (problem persists when I had quicktime installed)
1. I've tried this fix: (I've tried disabling and then enabling)
http://support.microsoft.com/kb/2639417
2. I've tried everything in this link, user specific and system wide,
http://support.apple.com/kb/TS1717
3. I've tried narrowing the issue by adjusting startup programs and services etc using msconfig doo dah
4.I've tried uninstalling/reinstalling itunes it made the issue worse. Before reinstalling itunesI was able to open itunes and listen to music but not able to connect to itunes store.
5. I've updated all my laptop drives to the latest one's.
6. I've tried command prompt/ sfc _scannow
7. I've tried various other quack remedies on the net and all have failed 😟
Anyone...help me....Please!
Thank you for reading
Xavvie
My most recent General Event log
Fault bucket 3771473443, type 1
Event Name: APPCRASH
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 11.0.5.5
P3: 520e4d27
P4: KERNELBASE.dll
P5: 6.1.7601.18015
P6: 50b83c8a
P7: c06d007e
P8: 0000c41f
P9:
P10:
Attached files:
C:\Users\Jay\AppData\Local\Temp\WERACE3.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Jay\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iTunes.e xe_cc96e928f79422de2efda754141464c8ccfb97df_08d9c4d6
Analysis symbol:
Rechecking for solution: 0
Report Id: 35499b79-0f55-11e3-afe1-d4bed94abbe6
Report Status: 0
Detailed Event Data:
0 |
Windows 7