5 Replies Latest reply: Oct 18, 2014 8:47 AM by userremoved
xavvie Level 1 Level 1 (0 points)

Hello

 

I would be really grateful if someone can help me......anybody!

 

After downloading the latest version of itunes, 11.0.5.5 I can no longer access itunes or the itunes store. Window pops up saying itunes stopped working...blah....blah.....blah (I hate playing russian roulette with itune updates)

 

I've tried to resolve problem using the suggestions on this forum but to no avail. My event log/data is below if that will help.

 

I am running on Windows 7 64bit

I have quicktime unistalled (problem persists when I had quicktime installed)

 

1. I've tried this fix: (I've tried disabling and then enabling)

http://support.microsoft.com/kb/2639417

2. I've tried everything in this link, user specific and system wide,

http://support.apple.com/kb/TS1717

3. I've tried narrowing the issue by adjusting startup programs and services etc using msconfig doo dah

4.I've tried uninstalling/reinstalling itunes it made the issue worse. Before reinstalling itunesI was able to open itunes and listen to music but not able to connect to itunes store.

5. I've updated all my laptop drives to the latest one's.

6. I've tried command prompt/ sfc _scannow

7. I've tried various other quack remedies on the net and all have failed

 

Anyone...help me....Please!

 

Thank you for reading

 

Xavvie

 

 

My most recent General Event log

 

Fault bucket 3771473443, type 1

Event Name: APPCRASH

Response: http://oca.microsoft.com/resredir.aspx?SID=7277&iBucketTable=1&iBucket=-52349385 3&BucketHash=66f28217598f0bfd41a97ef550884909

Cab Id: 0

Problem signature:

P1: iTunes.exe

P2: 11.0.5.5

P3: 520e4d27

P4: KERNELBASE.dll

P5: 6.1.7601.18015

P6: 50b83c8a

P7: c06d007e

P8: 0000c41f

P9:

P10:

Attached files:

C:\Users\Jay\AppData\Local\Temp\WERACE3.tmp.WERInternalMetadata.xml

These files may be available here:

C:\Users\Jay\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iTunes.e xe_cc96e928f79422de2efda754141464c8ccfb97df_08d9c4d6

Analysis symbol:

Rechecking for solution: 0

Report Id: 35499b79-0f55-11e3-afe1-d4bed94abbe6

Report Status: 0

 

Detailed Event Data:

0


Windows 7
  • pedro d Community Specialists Community Specialists (2,415 points)

    Hello there, Xavvie.

     

    Uninstalling and reinstalling iTunes can be a tricky endeavor. Since you've mentioned you've determined it is system wide, you were correct in knowing to reinstall. You might want to follow the outlined steps mentioned in the following Knowledge Base article:

     

    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

    http://support.apple.com/kb/HT1923

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro D.

  • Jullemannen Level 1 Level 1 (0 points)

    Hi Xavvie,

     

    Test to add C:\Program Files (x86)\Common Files\Apple\Apple Application Support; to the system variables PATH.

     

    This solved my problem.

     

    Robert

     

     

  • chrisevan Level 1 Level 1 (0 points)

    HUH? What the **** does that mean? What am I supposed to do with that?

  • Jullemannen Level 1 Level 1 (0 points)

    Hi,

     

    I discovered that iTunes tried to use QTMovieWin.dll and that the file is in the directory.

     

    Guide to add a PATH:

    Windows 8
    1. Drag the Mouse pointer to the Right bottom corner of the screen
    2. Click on the Search icon and type: Control Panel
    3. Click on -> Control Panel -> System -> Advanced
    4. Click on Environment Variables, under System Variables, find PATH, and click on it.
    5. In the Edit windows, modify PATH by adding the location of the class to the value for PATH. If you do not have the item PATH, you may select to add a new variable and add PATH as the name and the location of the class as the value.
    6. Close the window.

     

    Windows 7
    1. Select Computer from the Start menu
    2. Choose System Properties from the context menu
    3. Click Advanced system settings > Advanced tab
    4. Click on Environment Variables, under System Variables, find PATH, and click on it.
    5. In the Edit windows, modify PATH by adding the location of the class to the value for PATH. If you do not have the item PATH, you may select to add a new variable and add PATH as the name and the location of the class as the value.

     

    Windows XP
    1. Start -> Control Panel -> System -> Advanced
    2. Click on Environment Variables, under System Variables, find PATH, and click on it.
    3. In the Edit windows, modify PATH by adding the location of the class to the value for PATH. If you do not have the item PATH, you may select to add a new variable and add PATH as the name and the location of the class as the value.
    4. Close the window.
  • userremoved Level 1 Level 1 (0 points)

    Hi Robert,

     

    Thank you very much for the suggestion to add add C:\Program Files (x86)\Common Files\Apple\Apple Application Support; to the system variables PATH.

     

    Since this morning, each time I attempted to access the iTunes store, my iTunes on my Windows 8 PC would freeze and a message would appear saying that "iTunes has stopped working".

     

    When I tried accessing the iTunes store through iTunes on another computer which runs Windows 7, iTunes brought up a page regarding new terms and conditions at the exact point where the application would stop working on my Windows 8 PC.

     

    I phoned Apple support today, but their technical staff were not able to suggest anything other than uninstalling and re-installing the iTunes application - which did not fix the issue.

     

    I just now tried your suggestion - and it works !!!! The application no longer freezes on my Windows 8 PC and I can now access the store as normal.

     

    Thank you so much.

     

    Siva