6 Replies Latest reply: Aug 28, 2013 5:09 AM by AndrewRainsbury
AndrewRainsbury Level 1 Level 1 (0 points)

I type in my password. After I press enter the login window dissapears, then nothing. Has anybody seen this before and if so how did you fix it please?


MacBook Pro
  • 1. Re: won't login
    CMCSK Level 6 Level 6 (10,425 points)

    It is very difficult to offer troubleshooting suggestions when the "os version" you are using is unknown as each os has their own troubleshooting solutions.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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  • 2. Re: won't login
    AndrewRainsbury Level 1 Level 1 (0 points)

    I think it might be 10.6.8 but as I can't log in I can't be certain.

  • 3. Re: won't login
    CMCSK Level 6 Level 6 (10,425 points)

    Disconnect all peripherals from your computer.

     

    Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.

    Select your language.

    Once on the desktop, select Utility in the menu bar.

    Select Disk Utility.

     

    Select the disk or volume in the list of disks and volumes, and then click First Aid.

    Click Repair Disk.

    Restart your computer when done.

     

    Repair permissions after you reach the desktop-http://support.apple.com/kb/HT2963 and restart your computer.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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  • 4. Re: won't login
    AndrewRainsbury Level 1 Level 1 (0 points)

    Thanks, unfortunatley I bought it from the Apple store in the UK and it didn't come with any disks :-(

    I have access to other computers, is there anywhere I can legally download an ISO image?

  • 5. Re: won't login
    CMCSK Level 6 Level 6 (10,425 points)

    AndrewRainsbury wrote:

     

    Thanks, unfortunatley I bought it from the Apple store in the UK and it didn't come with any disks :-(

    I have access to other computers, is there anywhere I can legally download an ISO image?

     

    Sorry, I find that hard to believe.  Especially, if you purchased your computer from an Apple Store.  Doesn't matter which country an Apple Store is located, all Macs up to Snow Leopard came with 2 system discs.

     

    Replacement System Discs can be obtained from Apple's Customer Support - US (800) 767-2775 for a nominal fee. You'll need to have the model and serial number of your Mac available.

     

    If you're not in the US, you may need to go through the regional Apple Store that serves your location to find the contact number - http://store.apple.com/Catalog/US/Images/intlstoreroutingpage.html

     

    System discs are not downloadable because they are machine specific.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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  • 6. Re: won't login
    AndrewRainsbury Level 1 Level 1 (0 points)

    Ok I will have to contact the apple store. I bought it mail order in the UK, I still have teh box it came in, with all the other bits of card and plastic bags, there were definitly no CD's/DVDs with it.

    I remeber at the time thinking that was odd, but most Windows systems don't ship with them now either, the media is on a hidden partition that you can acces during boot and I assumed it was the same here too.

    But thanks anyway.