craftypilbow
Level 1 (0 points)

Q: Safari won't load certain pages on two different computers.  Chrome, too.  Told it can't connect to servers.  Tried a reset, didn't work.  Very frustrated. Please help.

I've never asked a question here before -- a total amateur.

MacBook Pro, Mac OS X (10.7.5), Using Time Warner for internet

Posted on Aug 27, 2013 4:55 PM

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craftypilbow

Q: Safari won't load certain pages on two different computers.  Chrome, too.  Told it can't connect to servers.  Tried ... more

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Aug 27, 2013 8:39 PM in response to craftypilbow
    Level 10 (120,826 points)
    Apple Music
    Aug 27, 2013 8:39 PM in response to craftypilbow

    Please post the links to the pages that won't load in your Reply.

     

    It may be an issue with the website server.

  • by craftypilbow,

    craftypilbow craftypilbow Aug 28, 2013 12:21 AM in response to Carolyn Samit
    Level 1 (0 points)
    Aug 28, 2013 12:21 AM in response to Carolyn Samit

    There is only one page that won't load:  nytimes.com

     

    It doesn't load on either of the computers in the house, and it doesn't load in Safari or Google Chrome.  This happened once before and I deleted the cookies and that cleared it up, but this time that has no effect.  The first time it happened, I had just started receiving internet through AT&T, but that connection was too slow, so I canceled it and got Time Warner, and then it happened again.  But it didn't happen as soon as I switched to TW; it happened almost a full week later.  During the first week, everything was fine.  This is my homepage, though I don't know if that matters.  I have tried resetting Safari, but it didn't help.  I have no idea what to do.  Any help is appreciated.  Thank you. 

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Aug 28, 2013 1:59 AM in response to craftypilbow
    Level 10 (120,826 points)
    Apple Music
    Aug 28, 2013 1:59 AM in response to craftypilbow

    Are the computers sharing a Wi-Fi network?

     

    If so, try restarting or resetting the router.

     

    And check to see if the router has firewall. That may be preventing the browsers from loading webpages.

  • by Lexiepex,

    Lexiepex Lexiepex Aug 28, 2013 2:12 AM in response to craftypilbow
    Level 6 (10,477 points)
    Mac OS X
    Aug 28, 2013 2:12 AM in response to craftypilbow

    Temporarily problems wit NY times

  • by craftypilbow,

    craftypilbow craftypilbow Aug 28, 2013 2:43 AM in response to Carolyn Samit
    Level 1 (0 points)
    Aug 28, 2013 2:43 AM in response to Carolyn Samit

    The computers share a network.  I tried restarting the router, but still no luck.  The router has a firewall, but as far as I can tell, it isn't set to interfere with anything.  It's set on Low and nothing else is checked.  Any other ideas?

  • by craftypilbow,

    craftypilbow craftypilbow Aug 28, 2013 2:44 AM in response to Lexiepex
    Level 1 (0 points)
    Aug 28, 2013 2:44 AM in response to Lexiepex

    Are you saying the problem is with the NY Times?  I receive it fine on my iphone, just not on my computers.

  • by Lexiepex,

    Lexiepex Lexiepex Aug 28, 2013 3:26 AM in response to craftypilbow
    Level 6 (10,477 points)
    Mac OS X
    Aug 28, 2013 3:26 AM in response to craftypilbow

    Load Etrecheck from www.etresoft.com and run it: display the list here.

  • by craftypilbow,

    craftypilbow craftypilbow Aug 28, 2013 3:53 AM in response to Lexiepex
    Level 1 (0 points)
    Aug 28, 2013 3:53 AM in response to Lexiepex

    Okay, I've run Etrecheck -- here's the display:

     

    Hardware Information:

              MacBook Pro (15-inch, Mid 2009)

              MacBook Pro - model: MacBookPro5,3

              1 2.66 GHz Intel Core 2 Duo CPU: 2 cores

              8 GB RAM

     

    Video Information:

              NVIDIA GeForce 9600M GT - VRAM: 256 MB

              NVIDIA GeForce 9400M - VRAM: 256 MB

     

    Startup Items:

              FxLicenseManager - Path: /Library/StartupItems/FxLicenseManager

              HWNetMgr - Path: /Library/StartupItems/HWNetMgr

              HWPortDetect - Path: /Library/StartupItems/HWPortDetect

              ProTec6 - Path: /Library/StartupItems/ProTec6

              ProTec6b - Path: /Library/StartupItems/ProTec6b

              StartOuc - Path: /Library/StartupItems/StartOuc

              tap - Path: /Library/StartupItems/tap

              tun - Path: /Library/StartupItems/tun

     

    System Software:

              Mac OS X 10.7.5 (11G63) - Uptime: 0 days 0:3:39

     

    Disk Information:

              ST9320423ASG disk0 : (320.07 GB)

                        disk0s1 (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) /: 319.21 GB (135.11 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              HL-DT-ST DVDRW  GS23N 

     

    USB Information:

              Apple, Inc. Keyboard Hub

                        Apple, Inc Apple Keyboard

     

              Apple Inc. Built-in iSight

     

              Seagate  FreeAgent Go     1 TB

                        Seagate Photo File 1TB (disk1s1) /Volumes/Seagate Photo File 1TB: 1 TB (274.71 GB free)

     

              Apple Internal Memory Card Reader

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

              Apple Computer, Inc. IR Receiver

     

              Apple Inc. BRCM2046 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

    FireWire Information:

     

    Thunderbolt Information:

     

    Kernel Extensions:

              com.AmbrosiaSW.AudioSupport          (4.1.2)

              com.paceap.kext.pacesupport.snowleopard          (5.9)

              foo.tap          (1.0)

              foo.tun          (1.0)

     

    Problem System Launch Daemons:

              [not loaded] ftp-proxy.plist

     

    Problem System Launch Agents:

     

    Launch Daemons:

              [loaded] .SM.gul.com.adobe.SwitchBoard.plist

              [loaded] .SM.gul.com.apple.aelwriter.plist

              [loaded] .SM.gul.com.google.keystone.daemon.plist

              [loaded] .SM.gul.com.sharpcast.xfsmond.plist

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.adobe.SwitchBoard.plist

              [loaded] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist

              [loaded] com.google.keystone.daemon.plist

              [loaded] com.sharpcast.xfsmond.plist

              [loaded] com.zeobit.MacKeeper.AntiVirus.plist

              [loaded] PACESupport.plist

     

    Launch Agents:

              [not loaded] .SM.gul.com.adobe.AAM.Updater-1.0.plist

              [loaded] .SM.gul.com.adobe.CS5ServiceManager.plist

              [loaded] .SM.gul.com.epson.epw.agent.plist

              [not loaded] .SM.gul.com.google.keystone.agent.plist

              [loaded] .SM.gul.net.culater.SIMBL.Agent.plist

              [not loaded] com.adobe.AAM.Updater-1.0.plist

              [loaded] com.adobe.CS5ServiceManager.plist

              [loaded] com.epson.epw.agent.plist

              [loaded] com.google.keystone.agent.plist

              [loaded] net.culater.SIMBL.Agent.plist

     

    User Launch Agents:

              [loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

              [loaded] com.akamai.client.plist

              [failed] com.akamai.single-user-client.plist

              [failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist

              [loaded] com.hp.printerAgent.plist

              [loaded] com.zeobit.MacKeeper.Helper.plist

              [not loaded] WIND Connection Manager

     

    User Login Items:

              GrowlMenu

              GrowlHelperApp

              Growl

              Mail

     

    3rd Party Preference Panes:

              Akamai NetSession Preferences

              Flash Player

              hueyPRO

              MacFUSE (Tuxera)

              MagicPrefs

     

    Internet Plug-ins:

              .SM.gul.lk.JavaAppletPlugin.plugin

              AdobePDFViewer.plugin

              AdobePDFViewerNPAPI.plugin

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              Google Earth Web Plug-in.plugin

              googletalkbrowserplugin.plugin

              iPhotoPhotocast.plugin

              JavaAppletPlugin.plugin

              NPDjVu.plugin

              PrintDialogExt.plugin

              npgtpo3dautoplugin.plugin

              o1dbrowserplugin.plugin

              QuickTime Plugin.plugin

              Silverlight.plugin

              Unity Web Player.plugin

     

    User Internet Plug-ins:

     

    Bad Fonts:

              None

     

    Top Processes by CPU:

                   2%          WindowServer

                   2%          EtreCheck

                   1%          fontd

                   0%          SystemUIServer

                   0%          coreservicesd

                   0%          ouc

                   0%          ODSAgent

     

    Top Processes by Memory:

              188 MB             AntiVirus

              156 MB             Safari

              90 MB              Mail

              82 MB              mds

              41 MB              WindowServer

              41 MB              Growl

              33 MB              WebProcess

              25 MB              MacKeeper Helper

              25 MB              Dock

              25 MB              EtreCheck

     

    Virtual Memory Statistics

              6.05 GB            Free RAM

              950 MB             Active RAM

              286 MB             Inactive RAM

              505 MB             Wired RAM

              240 MB             Page-ins

              0 B                Page-outs

  • by Lexiepex,

    Lexiepex Lexiepex Aug 28, 2013 5:24 AM in response to craftypilbow
    Level 6 (10,477 points)
    Mac OS X
    Aug 28, 2013 5:24 AM in response to craftypilbow

    I come back in an hour, but one thing you have to do right now: uninstall Mackeeper !!!

    here is a guide how to do it:

    http://www.macexpertguide.com/2012/11/16/uninstall-mackeeper-2012-2011-mac/

  • by Lexiepex,

    Lexiepex Lexiepex Aug 28, 2013 6:13 AM in response to Lexiepex
    Level 6 (10,477 points)
    Mac OS X
    Aug 28, 2013 6:13 AM in response to Lexiepex

    Back again: now reading your post.....

    Getting rid of Mackeeper is very important.

    Then you have loaded a lot, that you probably don't need, and some of it is known to cause issues.

    Start: remove (with the minus sign) from SystemPreferences/Users&Groups/LoginItems tab:

    Akamai

    Restart computer, then:

    1. Problems:

    uninstall Akamai: creates problems.

    uninstall Hotspot Shield: idem.

    uninstall LittleSnitch: idem

    uninstall Superuser: idem.

    uninstall Huey Pro: idem.

    2. Maybe a problem with corrupt Sugarsync plist:

    in Applications/Utilities/Terminal    copy/paste following command:

    sudo chmod 644 /Library/LaunchDaemons/com.sharpcast.xfsmond.plist

    and enter, give your password when asked, then Quit Terminal.

    If you do not absolutely need Sugarsync, uninstall Sugarsync after this Terminal command.

    3. You have installed a lot of Adobe drivers etc, do you need all that? and what for?

    4. When you do not absolutely need MagicPrefs, uninstall it.

     

    After that restart, maybe even after each point.

    When I say "uninstall", I mean uninstall as something more than just dragging the App to the Trash  Bin: most softwares have an uninstaller, use it.

  • by public7,

    public7 public7 Aug 28, 2013 7:00 AM in response to Lexiepex
    Level 1 (0 points)
    Aug 28, 2013 7:00 AM in response to Lexiepex

    I am having the exact same problem - started yesterday. I can access any website EXCEPT www.nytimes.com.

     

    From the Terminal, I tried pinging www.nytimes.com - I get "cannot resolve www.nytimes.com: Unknown host."

     

    My officemate, on the same network, using a PC, has it fine.

     

    Again, this started happening yesterday while I was online - it worked until that point. I can access any other site by ping or in Safari. I've tried it both on wifi, and on ethernet.

     

    Any ideas appreciated!

  • by public7,

    public7 public7 Aug 28, 2013 7:23 AM in response to public7
    Level 1 (0 points)
    Aug 28, 2013 7:23 AM in response to public7

    Update:

     

    My officemate, on her PC, who CAN access www.nytimes.com, pinged the site and got the IP address. I put the IP address in Safari, and the site loads!

     

    And 2 others working down the hall also CANNOT access www.nytimes.com - and they are both on Macs also.

     

    Sounds like DNS isn't resolving since the ping fails, though only from Apple machines... ???

  • by Lexiepex,Helpful

    Lexiepex Lexiepex Aug 28, 2013 7:40 AM in response to craftypilbow
    Level 6 (10,477 points)
    Mac OS X
    Aug 28, 2013 7:40 AM in response to craftypilbow

    craftypilbow:

    whatever the nytimes site:

    you have to take off the problem items, see my post.

  • by craftypilbow,

    craftypilbow craftypilbow Aug 28, 2013 10:11 AM in response to Lexiepex
    Level 1 (0 points)
    Aug 28, 2013 10:11 AM in response to Lexiepex

    yes, i will follow your advice, though i am curious about a couple of things. 

     

    i use huey pro to adjust the color of the cinema display i sometimes connect to the mac, and it works great.  do i really need to uninstall it?

     

    i use mackeeper periodically, though i also use onyx and ccleaner.  do i really have to uninstall it?

     

    as i realized this morning, my issues with the ny times were caused by hackers attacking the site.  it works now.  so i guess i wasted a lot of time yesterday, but on the other hand, it's a learning experience.  i'd love to know why my iphone could access the site but my laptop couldn't.  do you know?

     

    thanks, again. 

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