DeityTheGreat
Level 1 (0 points)

Q: can't download new album

I prepurchased Avenged Sevenfold - Hail to the King Album ( Deluxe Edition) it was released on the 26th of August yet I can't download any of the songs in the album I dont have the option to and I can only hear the previews of them. They all say purchised I don'tknow what to do.

iTunes, Windows 7, x64 bit

Posted on Aug 28, 2013 12:30 AM

Close
DeityTheGreat

Q: can't download new album

  • All replies
  • Helpful answers

  • by matt00,

    matt00 Aug 30, 2013 8:58 AM in response to DeityTheGreat
    Level 5 (4,015 points)
    Aug 30, 2013 8:58 AM in response to DeityTheGreat

    Hey DeityTheGreat,

     

     

    Thanks for the question. The following article outlines the procedure of pre-orders and redeeming the download:

     

    Downloading a pre-ordered item

     

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

     

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

     

    Thanks,

     

    Matt M.