Maddieblair7
Level 1 (0 points)

Q: Album from iTunes says 'purchased' but is not in my iPhones music

I pre ordered an album a few days ago and since the release date of the album it has said in the iTunes Store that I have purchased the album.

How come is the album not in my iTunes library then? Any help?

iPhone 4S

Posted on Aug 28, 2013 5:24 AM

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Maddieblair7

Q: Album from iTunes says 'purchased' but is not in my iPhones music

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  • by matt00,

    matt00 Aug 30, 2013 11:11 AM in response to Maddieblair7
    Level 5 (4,015 points)
    Aug 30, 2013 11:11 AM in response to Maddieblair7

    Hey Maddieblair7,

     

     

    Thanks for the question. The following article outlines the procedure of pre-orders and redeeming the download:

     

    Downloading a pre-ordered item

     

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

     

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

     

    Thanks,

     

    Matt M.