My iPhone 4S stopped making noises and i couldnt hear anything

Question

My iPhone 4S stopped making noises and i couldnt hear anything

My iPhone 4S stopped making sounds and i didnt know why so i went on google to search it up and it showed some people had the same problem. Well one person said they took there phone to apple and the replaced it then game them a new one but they said there was slight water in the headphone jack. I thought that could be my case because when ever i tried to put the ringer on under ring it said headphones in brackets so i put it in rive and left it for the night. Well when i woke up this morning and i took my phone out of the rice and turned it on it didnt make the sound it should make when it comes on but so far from what i cant tell everything else with the sound is working, like music games and ringers and it also makes the noise when i plug it in to charge. Just not the sound when i turn it on. Does anyone know how i can fix it?

iPhone 4S

Posted on Aug 28, 2013 8:20 AM

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Answer 1

pedro d

Community Specialist

Aug 30, 2013 12:55 PM in response to haileebeckett

Hello there, HaileeBeckett.

The best troubleshooting steps for your issue are in the following Knowledge Base article:

iPhone: Can't hear through the receiver or speakers

http://support.apple.com/kb/TS1630

Specifically:

Resolution

Verify that there is nothing plugged in to the headset jack, including headsets, headphones, or adapters.

Make sure the Ring/Silent switch is not switched to silent.

While on the Home screen, adjust the volume buttons. If you see the icon below, indicating that headphones are attached, there may be debris or an object lodged in the headset jack:

Check the headset jack. If there is an object lodged in the headset jack that is not easily removed, have the iPhone serviced to remove object.

For Original iPhone: If there is light debris, such as lint, in the headset jack, try connecting a pair of headphones to the headset jack and then remove the headphones. Repeat this several times to remove the debris.

If you have installed a protective film on the display, either ensure that the receiver is not covered or remove the film completely.

Check the receiver mesh (which is on the top front of the device, above the display). If it appears blocked, use a clean, small, dry, soft-bristled brush to carefully and gently brush away any debris.

If you have paired with a Bluetooth headset that is nearby, either use the headset or turn Bluetooth off (choose Settings > General > Bluetooth).

Restart the iPhone.

If restarting the iPhone doesn't resolve the issue, try restoring the device.

If the issue persists, go to the Service Answer Center - iPhone for information on service.

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro D.

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Answer 2

Mar 23, 2014 9:41 AM in response to pedro d

So mine doesn't have to do with the headphones the sound for my headphones works perfectly. It's the phone itself. One night my music just stopped making noise I thought it was weird, so I turned off my phone and just let it charge over night. My phone still doesn't make any noise when the headphones aren't in makes NO noise even when the silent is off. None of my music works, Turing off the screen sounds, key board noises and, my ring-ton. When I go on to settings the noise works for my alerts and things but not for anything else. Still at this point my phone makes no noise unless it has headphones.

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