HT201400: If you can’t connect to the iTunes Store
Learn about If you can’t connect to the iTunes Store
-
All replies
-
Helpful answers
-
Aug 30, 2013 1:34 PM in response to Ga Gaby pedro d,Hello there, Ga Ga.
If you are unsure what the response to your security questions are then the following Knowledge Base article should provide you the steps to take to achieve a resolution:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Specifically:
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
- If you have three security questions and a rescue email address
- sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
- If you have one security question and you know your Apple ID password
- sign in to My Apple ID and select the Password and Security tab to reset your security question.
- If you have one security question, but don't remember your Apple ID password
- contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.
- If you have three security questions and a rescue email address
-
Oct 7, 2013 8:49 AM in response to pedro dby pippin2939,I'm really sorry but it doesn't help me that same problem is happening to me and I tyres what you said and it's not working :(
