4 Replies Latest reply: Sep 2, 2013 8:23 AM by zkeaton
zkeaton Level 1 Level 1 (0 points)

why can't I see PDF documents in my safari window?

MacBook Pro, OS X Mountain Lion (10.8.4)
  • Eric Root Level 8 Level 8 (38,665 points)

    Is this all PDF's at various web sites or just 1 - 2 web sites?


    What do you see when you click a link?


    Any error messages?


    Would you post a screen shot of a what you see so people can see what you are seeing? Make sure you cover any personal information using Preview. Post the screen shot in a Reply using the camera icon. Copy and paste doesn't work.


    Screen shots

  • zkeaton Level 1 Level 1 (0 points)

    Thanks for getting back to me. I have been having this trouble with all web sites. I am inserting a screen shot but it is just a black window.


    Screen Shot 2013-08-28 at 4.23.45 PM.png



  • Linc Davis Level 10 Level 10 (173,070 points)

    Back up all data.


    If Adobe Reader or Acrobat is installed, there should be a setting in its preferences such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected. Otherwise do as follows.


    Triple-click the line of text below on this page to select it, the copy the selected text to the Clipboard (command-C):

    /Library/Internet Plug-ins


    In the Finder, select


    Go â–¹ Go to Folder


    from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.


    From the folder that opens, remove any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.


    The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present. The same goes for a plugin called "iGetter," and perhaps others.


    If you still have the issue, repeat with this line:

    ~/Library/Internet Plug-ins


    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

  • zkeaton Level 1 Level 1 (0 points)

    Thanks very much. This solved my problem.