tfrith
Level 1 (0 points)

Q: Cant burn Disc burner or software not found

 

I can't burn a playlist to a disk. I get the message "Disc Burner or Software not Found"

How do I rectify this? I have tried everything to get it to work but no luck

here is my test.

 

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

TOSHIBA Satellite L655

iTunes 11.0.4.4

QuickTime not available

FairPlay 2.4.14

Apple Application Support 2.3.4

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.1.0.13

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0041BA8009958800

Current user is an administrator.

The current local date and time is 2013-08-04 17:54:04.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) HD Graphics

　  

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.0.4.4 (x64) is currently running.

iTunesHelper 11.0.4.4 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Windows 7

Posted on Aug 28, 2013 12:44 PM

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tfrith

Q: Cant burn Disc burner or software not found

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  • Helpful answers

  • by matt00,

    matt00 Aug 30, 2013 2:41 PM in response to tfrith
    Level 5 (4,015 points)
    Aug 30, 2013 2:41 PM in response to tfrith

    Hey tfrith,

     

     

    Thanks for the question. I understand you are having issues burning a playlist to disc in iTunes for Windows. The following article provides three probably solutions, I have outlined them below:

     

    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

    http://support.apple.com/kb/TS2308

     

    Solution 1

     

    Check with your manufacturer to see if there are updated software drivers for your optical drive. For more information about updating the firmware of your CD or DVD drive, see article HT3206.

     

    Solution 2

     

    1. Launch Windows Explorer.

    2. Navigate to C:\Windows\system32\drivers\.

    3. Check to see if either of the following two files are present. These files from a third-party software vendor are not supported by Windows and can cause driver conflicts with optical drives:

              - afs.sys

              - afs2k.sys

    4. If either of the files in Step 3 are present, move them out of the system32 folder. You should keep these files stored somewhere on your hard drive, as some of your older peripherals may require them. If you need the files in the future to use a device, you may move them back into the system32 folder temporarily.

    5. Reboot Windows.

     

    Solution 3

     

    1. Quit iTunes.

    2. Manually remove the GEAR driver software using the steps found here under the section "Removing GEAR Drivers."

    3. Remove any stand alone GEAR software installers from the Programs and Features control panel, if present.

    4. Install the updated GEAR driver.

     

    Thanks,

     

    Matt M.