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iTunes playback issue

278 Views 1 Reply Latest reply: Aug 30, 2013 2:27 PM by sterling r RSS
Jylo Calculating status...
Currently Being Moderated
Aug 28, 2013 11:51 AM

When trying to watch a video on iTunes, the video stops after a couple minutes and freezes, while the audio continues. This didn't used to happen with the video, so I don't think it was a download issue. Any solutions?

Windows 7
  • sterling r Community Specialists Community Specialists (3,240 points)
    Currently Being Moderated
    Aug 30, 2013 2:27 PM (in response to Jylo)

    Hello Jylo,

     

    Thank you for using Apple Support Communities!

    From your description it sounds like suddenly the video will stop after a few minutes, but the audio continues as normal.

    I would start here with this article to check for and troubleshoot 3rd party plugins.

    iTunes: Troubleshooting issues with third-party iTunes plug-ins

    http://support.apple.com/kb/TS3430

     

    Also there is another article that may help with video playback issues in iTunes named Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues found here http://support.apple.com/kb/TS1718.

     

    And if the issue persists after all that, it may be a good idea to uninstall iTunes and its associated applications, then re install them. This article will help you with that.

    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

    http://support.apple.com/kb/HT1923

     

    All the best,

    Sterling

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