2 Replies Latest reply: Aug 28, 2013 2:29 PM by joanne0802
joanne0802 Level 1 (0 points)

my ipad will not allow ne to access it. A dialog box appears saying Ipad not backed up but when you press ok nothing happens? how can i reset the ipad?


iPad 2 Wi-Fi
  • Ralph9430 Level 6 (17,636 points)

    First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

  • joanne0802 Level 1 (0 points)

    Hi Ralph9430,

     

    You have been a great help to me and I am extremely grateful for your prompt response which now has my ipad working again.

     

    Thank you so much