A1288 iPod stuck in recovery mode; all troubleshooters fail

I have an A1288 iPod touch (2nd generation, largely unused I am told) stuck in recovery mode. It spontaneously entered recovery mode while I was attempting to remove all songs from it. To my knowledge (it is a borrowed device -- this is why recovery is of paramount importance), it has not been modified from factory settings.


Windows 7 Home/Premium does not acknowledge the device's existence; there is not even a message that the device cannot be recognised. The computer does produce a sound to acknowledge that something has been connected/disconnected to a USB port; however, the device does not become visible anywhere.


Other devices, including other iPods (without iOS), are recognisable. The problem persists regardless of the Windows 7 computer to which the device is connected. iTunes and Windows 7 are fully updated. The Apple Mobile Device driver is completely up to date.


I have completed the troubleshooters for failure to recognise ( http://support.apple.com/kb/TS1538 ) and for iOS restoration ( http://support.apple.com/kb/HT1808 ; I do not receive the recovery mode alert from iTunes) multiple times. (I have deactivated AVG and Firewall.)

iPod touch, iOS 4.2, model number A1288

Posted on Aug 28, 2013 4:16 PM

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1 reply

Aug 29, 2013 6:03 AM in response to @@@@@@@

Try DFU mode and then connect to computer and restore

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try restoring again

- Try on another computer

- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Apple Retail Store - Genius Bar

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A1288 iPod stuck in recovery mode; all troubleshooters fail

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