1 Reply Latest reply: Aug 31, 2013 9:02 AM by sterling r
Harry427 Level 1 (0 points)

Hey, I have bought iPhone 4. At first It was working well but now it's out of work. The problem with my iPhone is annonynous. Neither I can hear nor other party can hear voice. Although both speakers and microphone are ok. plz help me to resolve this. plz

iPhone 4, iOS 6.1.3
  • sterling r Community Specialists (6,555 points)

    Hello Harry427,


    Thank you for using Apple Support Communities!

    It sounds like neither you, nor the person you call can hear one another.

    I would start by resetting the network settings on the phone.

    Reset network settings by tapping Settings > General > Reset > Reset Network Settings.

    • Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.


    From: iOS: Troubleshooting Wi-Fi networks and connections



    If that does not resolve the issue, I would perform steps 1, 3, and 5 of the iPhone Troubleshooting Assistant found here http://www.apple.com/support/iphone/assistant/phone/#section_1.

    If you get to step 3, I would close all the apps that are running. Here is step 1 to get you started:


    Restart iPhone


    To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.

    Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.

    Is iPhone not responding? To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.

    If your device does not turn on or displays a red battery icon, try recharging next.


    Take care,