eoreilly5
Level 1 (0 points)

Q: Cannot Print Some PDF documents

Hello All,

 

I am unable to print some PDF documents to my printer HP (Laserjet Pro 400 color MFP). The MAC OS is Moutain Lion. The documents look like they are printing but no print job is produced and no error message is given.

 

Has anyone else experienced this issue?

 

Many Thanks

MacBook Pro, OS X Mountain Lion (10.8.3)

Posted on Aug 29, 2013 3:35 AM

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eoreilly5

Q: Cannot Print Some PDF documents

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  • Helpful answers

  • by sterling r,

    sterling r sterling r Aug 31, 2013 2:43 PM in response to eoreilly5
    Community Specialists
    Aug 31, 2013 2:43 PM in response to eoreilly5

    Hello eorilly5,

     

    Thank you for using Apple Support Communities!

    It sounds like you are unable to print from anything from your printer.

    I would recommend these troublehsooting steps from the article named Troubleshooting printer issues in OS X found here http://support.apple.com/kb/TS3147.

     

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.

    If the issue persists, try these additional steps:

    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

     

    All the very best,

    Sterling

  • by eoreilly5,

    eoreilly5 eoreilly5 Aug 31, 2013 8:51 PM in response to sterling r
    Level 1 (0 points)
    Aug 31, 2013 8:51 PM in response to sterling r

    Dear Sterling,

     

    I can print everything but random PFD documents. All non MAC machines in the office can print the documents perfectly fine, so this is a MAC OS issue. The print job looks like it has printed( No print job left in the queue or error message) but there is no output.

     

    I hope this helps to give a clearer picture of the problem? Any suggestions are most welcome?

     

    Many Thanks,

  • by greg sahli,

    greg sahli greg sahli Aug 31, 2013 9:12 PM in response to eoreilly5
    Level 7 (25,400 points)
    Aug 31, 2013 9:12 PM in response to eoreilly5

    You didn't say which of the troubleshooting procedures suggested were done.

    It helps us to help you when you give us more details.

  • by eoreilly5,

    eoreilly5 eoreilly5 Aug 31, 2013 9:29 PM in response to greg sahli
    Level 1 (0 points)
    Aug 31, 2013 9:29 PM in response to greg sahli

    Hello Greg,

     

    Yes they are completed, as mentioned other print jobs work fine.

     

    Many Thanks

  • by clintonfrombirmingham,

    clintonfrombirmingham clintonfrombirmingham Sep 1, 2013 1:02 AM in response to eoreilly5
    Level 7 (30,009 points)
    Mac OS X
    Sep 1, 2013 1:02 AM in response to eoreilly5

    Are you printing from Preview or Adobe Reader?


    Clinton