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wifi keeps switching off

391 Views 2 Replies Latest reply: Sep 5, 2013 2:26 AM by Bretf75 RSS
Bretf75 Calculating status...
Currently Being Moderated
Aug 29, 2013 7:34 AM

Hi

 

My WIFI connection to my I-Phone 4S keeps dropping when I'm at home & I don't understand why??

 

My partner has access to the same WIFI with the same handset (although different network) & the laptop picks up WIFI too

 

But for some reason, my I-Phone keeps dropping the signal & I'm using so much data it's a joke....

 

Any ideas will be appreciated

 

Cheers

iPhone 4S, iOS 6.1.3
  • matt00 Community Specialists Community Specialists (3,215 points)
    Currently Being Moderated
    Aug 31, 2013 9:43 AM (in response to Bretf75)

    Hey Bretf75,

     

     

    Thanks for the question. I understand the Wi-Fi connection on your iPhone 4S drops unexpectedly. That definitely sounds frustrating. The following article provides some troubleshooting steps that may help to resolve your issue:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    Wi-Fi disconnects, or signal strength is less than expected

     

    - Move closer to the Wi-Fi router (access point).

    - Check for sources of potential interference.

    - Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.

    - Reset network settings by tapping Settings > General > Reset > Reset Network Settings.

     

    Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.

     

    Thanks,

     

    Matt M.

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