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macOS Sequoia is now available
I can't recieve IMAP mails from my Scarlet account in Belgium. Mail says, it's an authentification problem but username and password are correct. The same account synced to an iPone works! What's going wrong? Bug in Mail?
MacBook Pro with Retina display, OS X Mountain Lion (10.8.4)
HaSch wrote:
Bug in Mail?
I don't know, are all the other Scarlet Mac users having the same problem?
I tried using 2 different accounts: same problem! POP works but IMAP not. Servers and all settings are correct, I double-checked many times.
I tried under a new user, also: same problem! Scarlet say: It's a problem of Apple.
Post the settings you are using.
And tell us what problem Apple has (according to Scarlet)
Here are my settings:
IMAP mailserver: imap.scarlet.be
Port: standard 143, SSL 993 (using SSL, standard is the same problem)
SMTP mailserver: smtp.scarlet.be
Port: standard 25, SSL 465 (using SSL)
Sending mails works.
Errormessage:
READ Aug 29 21:54:25.079 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:imap.scarlet.be -- port:993 -- socket:0x7ff01858b630 -- thread:0x7ff01208b900
3.496 BAD Mate, try AUTHENTICATE <mechanism>
Username and password are correct and worked in the synched account on my iPhone. I think, something goes wrong with Mail, maybe it sends a wrong character in the password string to the server. I can use any other password, it's always the same problem. Outlook Express on Windows is working fine, also Sparrow on my Mac (with the same settings). I think, it must be a bug in Apple Mail.
The settings look correct, on the face of it you should be receiving mail. Does this provider use Gmail by any chance.
Put another way, do you use 2 part authentication by chance?
Csound1 wrote:
The settings look correct, on the face of it you should be receiving mail. Does this provider use Gmail by any chance.
Put another way, do you use 2 part authentication by chance?
I have no idea what it is, but do not think that they use it. The authentification method is "password".
Contact Scarlet for Assistance.
Csound1 wrote:
Contact Scarlet for Assistance.
I did already. The answer: "It is not possible for Scarlet to support."
Take your business elsewhere.
Can't recieve IMAP mails from my Scarlet account in Belgium
