When syncing my iPhone to my computer, an 'MTP USB-device' error appears. How to solve this problem?

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When syncing my iPhone to my computer, an 'MTP USB-device' error appears. How to solve this problem?

When I try to connect my iPhone to my computer, it seems to be working fine (iTunes opens and connects), but still I'm getting this problem when my computer tries to install the supervisory program/driver (I'm not sure how to say it in English since Dutch is my mother language). I've made a printscreen of the error, and it's in Dutch, but maybe someone can see what the problem is anyway.

So... It says that the installation of the 'MTP USB-device' part failed.
The problem is that I want to put my photos on my computer, and I found these instructions (http://support.apple.com/kb/HT4083) to do that. But I don't get an Autoplay dialog box, caused by that error.

Could someone please help me? Thanks in advance!

iPhone 4S, iOS 6.1.3

Posted on Aug 29, 2013 7:58 AM

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Answer 1

Rudegar

Level 10

174,798 points

Aug 29, 2013 8:01 AM in response to Jana.B

did the google for you

https://discussions.apple.com/thread/3153566

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Answer 2

Jana.B Author

Level 1

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Aug 29, 2013 10:21 AM in response to Rudegar

Thanks for finding that discussion for me!

But the simple problem solutions mentioned in there don't work for me, and I don't want to have such a problematic Registry Entry and reinstall everything...

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Answer 3

Jana.B Author

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Aug 29, 2013 10:39 AM in response to Jana.B

And even if I wanted to, and if I'd do anything in here (https://discussions.apple.com/thread/3153566?answerId=15812741022#15812741022), I don't have an entry 'Upperfilters'. So I'm not able to follow those instructions anyway.

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Answer 4

Oct 29, 2013 10:38 PM in response to Jana.B

I had the same iss - it's a known issue whereby Windows attempts to use the wrong driver to access the phone.

BACK UP YOUR REGISTRY!!! Editing the registry can be (read: IS) dangerous and can cause no end of pain if done incorrectly.

- To Back Up your Registry: Click Start menu and click "Run". Type "regedit". Click File, then choose export and type "iphone driver fix registry backup".

- Click Export and let it export the the registry to a file.

- To fix the issue: Follow the folder tree on the left to: hkeylocalmachine > system > current control set > control > class

- Find “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” down the LEFT hand side and click on it.

- Under the list on the RIGHT hand side find "UpperFilters"

- Right-Click UpperFilters and click delete

- Close the registry editor and restart your PC (without the iphone attached).

- Once restarted and logged back in, plug in your iphone and voila! Windows will actually choose the correct driver and you'll be in like flynn.

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Answer 5

Oct 29, 2013 10:39 PM in response to Jana.B

I had the same iss - it's a known issue whereby Windows attempts to use the wrong driver to access the phone.

BACK UP YOUR REGISTRY!!! Editing the registry can be (read: IS) dangerous and can cause no end of pain if done incorrectly.

- To Back Up your Registry: Click Start menu and click "Run". Type "regedit". Click File, then choose export and type "iphone driver fix registry backup".

- Click Export and let it export the the registry to a file.

- To fix the issue: Follow the folder tree on the left to: hkeylocalmachine > system > current control set > control > class

- Find “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” down the LEFT hand side and click on it.

- Under the list on the RIGHT hand side find "UpperFilters"

- Right-Click UpperFilters and click delete

- Close the registry editor and restart your PC (without the iphone attached).

- Once restarted and logged back in, plug in your iphone and voila! Windows will actually choose the correct driver and you'll be in like flynn.

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Answer 6

Jana.B Author

Level 1

0 points

Jan 28, 2014 1:06 PM in response to chaturangak

Like I said, I don't have 'UpperFilters' listed there...

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Answer 7

Jan 28, 2014 7:51 PM in response to Jana.B

if u have a windows pc...u do have a upper filter...pls check again

dont wory abt editing ur reg...coz its da only solution for this..and its safe..i did it...

To Back Up your Registry: Click Start menu and click "Run". Type "regedit". Click File, then choose export and type "iphone driver fix registry backup".

- Click Export and let it export the the registry to a file.

- To fix the issue: Follow the folder tree on the left to: hkeylocalmachine > system > current control set > control > class

- Find “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” down the LEFT hand side and click on it.

- Under the list on the RIGHT hand side find "UpperFilters"

- Right-Click UpperFilters and click delete

- Close the registry editor and restart your PC (without the iphone attached).

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Answer 8

Jana.B Author

Level 1

0 points

Jan 29, 2014 5:21 AM in response to chaturangak

Yes, I have Windows 7, but I seriously don't have 'UpperFilters' listed. I've already checked it several times.
If it was because I'm afraid of deleting the file, I would just have asked about that. But I'm not, it's just that it's not there, so I can't delete it. And I'm pretty sure that I'm not blind.
In case you still don't want to believe me, look:
And as you can see, I clicked the right folder, so there's no need for checking it again. And it's not listed.

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