Configurator hangs "Preparing" Apple TV
With the new updates to Configurator and Apple TV, support for WPA2-Enterprise secured WiFi networks was supposed to be a long-awaited reality. For us, not yet...
Using instructions at:
http://support.apple.com/kb/HT5438
http://support.apple.com/kb/HT5437
we unplugged the HDMI cable from the back of the Apple TV and plugged in a Micro-USB cable from a MacBook Air (beacuse there is no way to connect both at the same time <grumble>.) We setup a profile in Configurator with WiFi credentials and all appropriate network settings. WiFi is the only tab on the Profile that we had changes to. When we click the Prepare button at the end of the process, Config says that it's preparing, a circle spins, and that's it. It hangs there for hours. We've let it go for half a day and it never finishes. The profile shows up on the Apple TV after interrupting and disconnecting, but WiFi will not connect. This is very disappointing.
My first thought was to somehow connect the HDMI and Micro-USB at the same time so I could watch what's happening on the ATV while Config is "Preparing" but that appears to be an intentional impossibility.
So I'm given no error code to help figure out whats' going wrong, and I can only see one side of the process. From searching the support forums it appears that no one else has had this problem. Can that be? Is there something on our network that could be the problem? Any help would be appreciated.
This is on a college campus with WPA2-Enterprise, 802.1X, PEAP, WiFi and user authentication, all of which should be accommodated in the profile config...
AppleTV 2, OS X Mountain Lion (10.8.4)