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All replies
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Helpful answers
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Aug 29, 2013 12:46 PM in response to Elliep23by Neesha.P,Thanks everyone for the replies you've all been very helpful. I've contacted Apple support via e-mail and they will contact me within 24 hours.
Summary of the problem so far:
Affecting European countries
Affecting PCs and Macs
Running smoothly on iDevices
Note: I can connect to the store on my iPod Touch however I can't see the music section but the rest works fine.
Once again thank you everyone for the help, once apple has contacted me I will tell you all the reply. Hopefully the issue will be resolved by tomorrow.
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Aug 29, 2013 12:53 PM in response to Elliep23by Matthew Holley,I can't get in to the store on my MacMini. However I can access it on my iPhone & iPad.
Wonder how many sales Apple are losing during this outage?
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Aug 29, 2013 1:17 PM in response to Neesha.Pby kev.ali,I've emailed Apple as well and will hopefully get a reply by tomorrow, and said that people are experiencing the problem across Europe... no one knows how to fix it, and it's happened in July as well to others...
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Aug 29, 2013 1:25 PM in response to kev.aliby johnallen5573,I have the same problem, but would like to ask is it effecting your icloud music aswell. I amn unable to see any of my icloud music or video?
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Aug 29, 2013 1:34 PM in response to johnallen5573by Neesha.P,I can't really help on that situation as I don't have any media synced to my iCloud account so won't be able to tell you if it's working or not.
Sorry
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Aug 29, 2013 2:03 PM in response to johnallen5573by Denise Woodcock,Just checked and downloaded a song from icloud. I shouldn't have any films in the cloud as they are all downloaded but it is showing me that one is (except that film IS in my iTunes library).
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Aug 29, 2013 2:26 PM in response to Elliep23by RachyRoo85,I have the same issue as well. Also in the UK
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Aug 29, 2013 2:52 PM in response to 19ricky67by Denise Woodcock,Seems to be working now, although across the top of the music store I am getting a mixture of music albums and films.
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Aug 29, 2013 3:00 PM in response to Elliep23by Neesha.P,Mine is working now (UK)
hopefully the situation is resolved across the European countries that have been affected.
Thanks everyone
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Aug 29, 2013 4:48 PM in response to Elliep23by cybershaman,Belgium Store Dutch Language seems OK now
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Sep 21, 2013 1:15 PM in response to Elliep23by MSNCCPER,Repeat of the problem in Russia a few weeks later. Can log in to iTunes on iPad but not iMac. Strange.