My Apple id has been hacked.

I'm not sure how you changed your password, but here's the way to do it...

To change your password go to http://appleid.apple.com and click on 'Manage Your Apple ID'. Log in, and click 'Security & Password' in the list at left.

You should contact Support. Go to https://expresslane.apple.com ; select 'All Products and Services', then 'More Products and Services', then 'Apple ID' . In the next page select 'Other Apple ID Topics' then 'Apple ID account Security' and click 'Continue'.

Apple allows you to set a secondary email (not related to your ID) to which the reset link gets sent. So if you are waiting for the reset in your main account (main email), you won't ever get it. Check your secondary email for the link.

Hope that helps,

Mike

Hello,

I have 2 apple accounts because your developers team is too dumb they can't make a merge accounts option. Now because I was so long not using one of the accounts, I'm trying to log in and this account was hacked. I don't recieve any email password reset nor even is it possible to reset by question because someone changed it. I have more than 500 euros in purchases made on the other account, I want it back.

I have the same problem . A few days ago I got an email on my email address saying that my email address and Apple ID were updated. I've tried to log in right away but no luck . The Apple ID is not the same and the email address is not the same . Apple will send me a recovery email but not into my address any more 😟

Called Apple support and they've asked me the security questions , which of course I cant remember 😟 They said that another solution would be to give them my banking detail . A few months ago I've changed my credit card but haven't updated the details on the Apple ID. So , I told them I will come back with the details . Just before I hanged up they said that they will ban my card from iTunes so nobody could use it anymore.

I spent an hour on the phone with the banck , they gave me the old card details and I called Apple again. Guess what ? They said it is not possible to recover my account by giving the bank details because the card was banned .

So , theyve banned my card without telling me that afterwords it wouldn't be possible to recover your account by giving the bank details .

Now I end up paying 900 $ for an iPhone which I can't use . I was willing to go in an Apple Shop with the receipt and the phone to prove that is my phone . They said it is not possible . I need to know the security questions to unlock my account .

This is the kind of service apple provides : Pay 900$ for a f*** phone and if somebody hackes your account you will endup with a locked phone . Good work Apple , keep up the good work .

have the 100% same story.

Now dont wanna need to use a Icloud services ! Just want tu turn on my 5s.

The same story happened to me yesterday. I was on the phone for an hour with apple care iOS technical support and had it fixed. Ask for Jesus he was great!!!