prescottm
Level 1 (0 points)

Q: Lost iTunes files

When trying to play certain iTunes tracks on Windows 7 PC, an exclamation point appears and message that it can't play because the original file cannot be found.

iTunes, Windows 7, running iTunes on PC under Windows

Posted on Aug 29, 2013 5:04 PM

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prescottm

Q: Lost iTunes files

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  • by judysings,

    judysings judysings Sep 1, 2013 6:19 AM in response to prescottm
    Community Specialists
    Sep 1, 2013 6:19 AM in response to prescottm

    Hi prescottm,

     

    Welcome to the Support Communities!

       

    The article below may be able to help you with this issue.

    Click on the link to see more details and screenshots. 

     

     

    iTunes: Finding lost media and downloads

    http://support.apple.com/kb/TS1408

     

    Cheers,

     

     

    - Judy

  • by prescottm,

    prescottm prescottm Sep 1, 2013 6:47 PM in response to judysings
    Level 1 (0 points)
    Sep 1, 2013 6:47 PM in response to judysings

    After a couple of hours searching thru iTunes media files I was still not able to find the missing 9 tracks of the 2-CD Elgar Symphonies that I hve had on iTunes for over a year.  The tracks show on the iTunes list of songs but when I try to play them the exclamation point appears and the message comes back "the original file could not be found."

      I had another 6 tracks that also wouldn't open but I was able to recreate them by re-downloading from the cloud.  My Elgar album was not on the cloud and I don't have the original CD album anymore.

     

    Thanks anyway for your help.