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Watch Disney, Disney XD and Watch ESPN not working

These apps all worked fine yesterday evening. I authenticated through the charter account. Today they will not load. Give me an error about needing to reauthenticate. I go to the website and enter the code and I get no where. I enter the info and it goes back to the fill in the info form. Like I said, it worked fine yesterday. Not it won't. Very frustrating.

Posted on Aug 29, 2013 7:55 PM

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3 replies

Sep 1, 2013 7:56 AM in response to budman2345

Hey budman2345,


I'd try the following steps to troubleshoot those authentication issues on your Apple TV:

  1. Restart your base station or router. Sometimes this is done by turning the router off for a few seconds, and then on again, but check the documentation provided by the manufacturer.
  2. To restart your Apple TV, press and hold Menu and Menu down/scroll User uploaded file for about 6 seconds and then choose Restart from the menu.

If the issue continues after restarting, try resetting your Apple TV to factory settings.


To reset your Apple TV perform a factory restore.

via: Apple TV: Troubleshooting wireless connections

http://support.apple.com/kb/HT1595


Have a good one,

Delgadoh

Oct 15, 2013 10:00 PM in response to Delgadoh

Guys,


Make sure that these channels are NOT blocked under your 'parental controls' on your cable providers website.


For some "un-explained" reason - all the network channels like disney, hbogo, etc. that are now available on appletv were 'blocked' on my cable provider's account settings........I didn't block them......


Check out your settings.

Oct 15, 2013 10:02 PM in response to budman2345

Guys,


Make sure that these channels are NOT blocked under your 'parental controls' on your cable providers website.


For some "un-explained" reason - all the network channels like disney, hbogo, etc. that are now available on appletv were 'blocked' on my cable provider's account settings........I didn't block them......but had to log on and unblock.


Check out your settings.

Watch Disney, Disney XD and Watch ESPN not working

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