6 Replies Latest reply: Aug 30, 2013 9:58 AM by muffy653
muffy653 Level 1 Level 1 (0 points)

My MacBook Pro keeps asking to update software, eg: Flash Player, and I can't install it because I don't have the User Password.

 

I bought the laptop secondhand from an Auction – the company that it belonged too has gone bust.

 

I also own an iMac 27" (2010) with all the relevant start-up disks, etc, and was wondering if I could use these to reboot my laptop


MacBook Pro, OS X Mountain Lion (10.8.4)
  • clintonfrombirmingham Level 7 Level 7 (29,965 points)

    Make sure that your account has administrator priveleges (System Preferences->Users & Groups).

     

    Clinton

  • OGELTHORPE Level 7 Level 7 (32,015 points)

    muffy653 wrote:

     

    I bought the laptop secondhand from an Auction – the company that it belonged too has gone bust.

     

    What model is it?  Did any installation disks come with it?

     

    I also own an iMac 27" (2010) with all the relevant start-up disks, etc, and was wondering if I could use these to reboot my laptop

    Installation disks are model specific.  You CANNOT use those for your MBP.

     

    Ciao.

  • muffy653 Level 1 Level 1 (0 points)

    Model is MacBook Pro 15.4 inch

     

    No disks came with it

  • OGELTHORPE Level 7 Level 7 (32,015 points)

    If OPTION COMMAND R does not work on start up to install the original OS, copy the serial number from the bottom of the MBP.  Call Apple Customer Support and order replacement installation disks.  They will need the serial number and there is a charge.

     

    Ciao.

  • Linc Davis Level 10 Level 10 (147,415 points)

    The first thing you should do after acquiring a used computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.

    If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind.

    If the machine shipped with OS X 10.6, you need the gray installation discs that came with it. If you don't have the discs, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.

    If the machine shipped with OS X 10.7 or later, it should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime.

    To boot from an optical disc, hold down the C key at the chime.

    Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.

    After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.

    You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.

  • muffy653 Level 1 Level 1 (0 points)

    Thanks a lot, changed password now