iTunes error 42404 on Windows 7!! Please Help!! How do i fix?!?!

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iTunes error 42404 on Windows 7!! Please Help!! How do i fix?!?!

iTunes on my computer is completely unusable with this error. It wont recoginize my devices and i cant download anything. I literally went on today and it wasnt working! Im freaking out! I almost messed up my computer, so please keep it relatively simple. It keeps on saying "we could not complete your itunes store request. a required component is not installed. please repair or reistall iTunes (-42404)" This is so confusing! Im ok with editing registry but PLEASE PLEASE be detailed and thourough and dont leave me stranded! Thank you to all the replies it means so much to me!! But PLEASE HELP

Posted on Aug 30, 2013 8:19 PM

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Answer 1

jason269

Community Specialist

Sep 2, 2013 7:16 AM in response to ColoSanchez

Hello, ColoSanchez.

Thank you for using Apple Support Communities.

I would start by removing iTunes and all of it's components in the order specified of this article.

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

http://support.apple.com/kb/HT1923

Once uninstalled, download and install a new copy of iTunes.

If you experience any issue or error when attempting to uninstall any component, this article will help you resolve those conflicts.

"The feature you are trying to use is on a network resource that is unavailable" alert when removing Apple software in Windows

http://support.apple.com/kb/TS3704

For error -42404, I have included a screenshot of the section that will help with that issue. See the section labeled Specific Conditions and Alert Messages: (Mac OS X / Windows) > "Error 42023" through "Error 42408".

iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297

Hope that helps,

Jason H.

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Answer 2

ColoSanchez Author

Level 1

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Sep 11, 2013 4:56 PM in response to jason269

No it didn't help at all. I have dome exactly what you put dozens of times and I might be out of hope. I spoke to an apple senior advisor for a long while, we called each other back everyday and we are still talking about this issue. However, now he is going to send my computer info (Computer logs) to Apple Engineers at Apple HQ. hopefully they fix it. Because this *****. Nobody knows how to fix this except maybe, the people who actually WORK on iTunes.

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