Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why is my camera not working, either the shutter stays closed, or the screen stays black and none of the option buttons work

My camera is currently not working, the shutter will not open correctly. If it does open the screen stays black and the buttons on the screen are not accessible. I have tried hard boots, restarting removing all apps that utilize the camera. Checked the settings for restrictions. I would greatly appreciate some support in correcting what seems to be a epic fail on my week old iPhone 5.

Posted on Aug 31, 2013 1:04 AM

Reply
Question marked as Best reply

Posted on Aug 31, 2013 5:40 AM

No idea what a "hard boot" is.


Basics from the manual are restart, reset, restore.


Try those.

2 replies

Why is my camera not working, either the shutter stays closed, or the screen stays black and none of the option buttons work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.