Shaven Kiwi
Level 1 (0 points)

Q: Purchased?

I pre-ordered an album and after the album was released it never downloaded for me. Whenever I go to purchase that album, it tells me I already have it purchased. The album is not in my purchase history, though. Can someone tell me what's going on?

Posted on Aug 31, 2013 12:10 PM

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Shaven Kiwi

Q: Purchased?

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  • by Allen A,

    Allen A Allen A Sep 2, 2013 8:19 AM in response to Shaven Kiwi
    Community Specialists
    Sep 2, 2013 8:19 AM in response to Shaven Kiwi

    Hello Shaven Kiwi,

     

     

    I'd recommend forcing iTunes to check for available downloads, via the 'Store' menu.

     

    Downloading a pre-ordered item

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

    If the album still has not downloaded to the computer, you might need to cancel the pre-order (as outlined in the linked article), then purchase the album normally.

     

     

    Cheers,

    Allen