itunes 11 crashes when accessing the itunes store

Question

Level 1

0 points

itunes 11 crashes when accessing the itunes store

When I upgraded to iTunes 11, it started crashed every time I accessed the iTunes Store. After doing some searching, I decided to try resetting TCPIP on my Windows 8 PC. Right after I did that, iTunes started accessing the iTunes Store immediately up startup, so it crashed immediately. My fix was to uninstall everything Apple related and delete the plist preference files. I also moved my library to a NAS device (not sure if that was necessary or not but at this point I'm scared to move it back). Then I restarted and installed iTunes 10.7. I had to recreate may library and I don't have any playlists (but I assume I can import them back in). In this whole process when I tried to log in to this community site I found out that I needed to update my password. Not sure if that was related or not. Also, I tried going back to version 11 and it started crashing immediately, so I went back through the steps and 10.7 is working. I haven't tried to access the iTunes store yet, though.

Posted on Aug 31, 2013 12:07 PM

Reply

Answer 1

DonInDassel Author

Level 1

0 points

Sep 25, 2013 3:46 PM in response to DonInDassel

OK. I went to version 11 again and my crashing problem returned. iTunes crashes immediately when it opens. I turned off my wireless connection and restarted iTunes. It gave me an error that it couldn't connect to the store twice (even though I wasn't trying to browse the store). After that, it worked fine. So, now I can at least use iTunes without it crashing. If I try to go to the store, it crashes again. So, I'm making progress. There must be something between Windows 8 and iTunes 11 that causes issues. It worked fine on this laptop after I did the update while I was at work today, but doesn't work at home, so I'm wondering if this has something to do with profiles. I'm pretty sure it isn't my firewall, but it could have something to do with my user profile or Windows security settings that change when I am at home versus when I'm at work.

Reply

Answer 2

DonInDassel Author

Level 1

0 points

Sep 25, 2013 7:21 PM in response to DonInDassel

OK - here's the fix! If you are running iTunes 11 on Windows 8 and iTunes crashes when you go to the iTunes store, you just need to copy a dll file:

Dopying the QTMovieWin.dll from c:\program files (x86)\common files\apple\apple application support\ INTO c:\program files (x86)/iTunes

Reply

Answer 3

Sep 25, 2013 10:18 PM in response to DonInDassel

It works, thanks much!

Running Windows 7 x64 Home Premium here

How was this fix discovered and have the devs openly addressed it with the community or did we strictly have to rely upon the users devising the solution?

Reply

Answer 4

DonInDassel Author

Level 1

0 points

Sep 26, 2013 12:16 PM in response to Diabolus Ipse Sum

I found it in a support thread - another end user figured it out. The issue was driving me crazy!

Reply

Answer 5

Oct 16, 2013 12:54 AM in response to DonInDassel

OMG This totally WORKED!!!! I've been trying for 3 days to fix this!

You. Are. Awesome!! 🙂

Reply

Answer 6

EGGFart

Level 1

0 points

Oct 17, 2013 7:21 PM in response to DonInDassel

Thank you!

Reply

Answer 7

Oct 19, 2013 11:21 PM in response to DonInDassel

Thanks friend! I was about to throw my laptop out the window!

Reply

Answer 8

NovakFan

Level 1

0 points

Oct 20, 2013 7:35 PM in response to DonInDassel

It worked, thanks!!!

Reply

Answer 9

Oct 24, 2013 9:05 AM in response to DonInDassel

DonInDassel.... Your the man. Thank You...!!!

Reply

Answer 10

Oct 27, 2013 4:39 PM in response to DonInDassel

DonInDassel, no idea how you figured this out, but mongo kudos to you! I've had this problem on Windows 7 and Windows 8 and I didn't make the connection between this and installing QuickTime until I saw your solution posted. Did exactly as you suggested and no more crashing.

Pure awesome!

Reply

Answer 11

Yissy

Level 1

0 points

Oct 30, 2013 7:47 PM in response to DonInDassel

Running windows 7 x64, this worked perfectly for a few days, now im back at square 1. I tried recopying

Reply

Answer 12

Oct 31, 2013 2:28 AM in response to Teresa0502

Thank you so much - I had exactly the same problem! And Apple support couldn't help me!

Reply

Answer 13

Nov 4, 2013 2:35 AM in response to DonInDassel

Erh, just one problem there... I have the very same problem on my Windows 8 64 bit pc, so I searched for the folder and the file I had to copy to iTunes, but I can't find it anywhere on my computer, so what do I do? I'm really confused and completely lost.
Thanks a lot in advance!

Reply

Answer 14

EmilioCB

Level 1

0 points

Nov 4, 2013 12:55 PM in response to DonInDassel

Thanks a lot, changing the QTMovieWin.dll worked in Win 8.1

Reply

Answer 15

barsa203

Level 1

0 points

Nov 10, 2013 7:40 PM in response to Chrissy18_T

Chrissy18_T wrote:

Erh, just one problem there... I have the very same problem on my Windows 8 64 bit pc, so I searched for the folder and the file I had to copy to iTunes, but I can't find it anywhere on my computer, so what do I do? I'm really confused and completely lost.
Thanks a lot in advance!

Open up the File folder, click on your hard drive file, and then follow the rest! It helped me! I have a Sony Vaio Windows 8 64-bit, and it solved it for me, I've been struggling for about a week! I even uninstalled everything, like they said on other forums.

Reply