iTunes opens but can not access the store. I get the message "iTunes has stopped working". Using iTunes 11.0.5.5 and Windows 7 64-bit. This issue just cropped up, previously everything was working fine. Any ideas?
Windows 7, Windows 7 64-bit
Additional info.: In iTunes, I can successfully click on the Store/my account tab and view and modify account settings. I can also successfully use Store to authorize deauthorize my computer. However if I try to access the Store home, iTunes stopps working.
Additional notes: Windows 7 is up to date.
As per http://support.apple.com/kb/HT1923, removed:
Reinstalled latest iTunes, still have the problem.
I don't know what the problem is exactly, but I've been having this problem also. It seems to be a problem with iTunes not wanting to connect to the iTunes Store. I followed instructions here http://support.apple.com/kb/TS1717 and the fix that did it for me was deleting
C:\Users\username\AppData\Roaming\Apple Computer\iTunes
After this my iTunes started up fine. It stopped being fine however when I tried to access the iTunes Store. So the quick fix is to delete the iTunes folder and don't try to get onto the iTunes Store.
Resolved!
After contacting Apple, I received a reply from their engineers:
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
wow...i trying lots of thing i this one day, but nothing is working on windows..so i had to used my mac to go to access store... but after reading this and copying QTMoviewin to itunes...my itunes can access itunes store without crashing...now i can used windows...thanks dude for the info....
Thanks! I copied QTMoviewin.dll to C:\Program Files (x86)\iTunes and still had the startup crash, but next I just copied all the DLLs from C:\Program Files (x86)\Common Files\Apple\Apple Application Support and then the crash went away. 🙂
Had the same issue, just copied the .dll file following instructions above and it worked. Thanks!!!
Same for me: Windows 7 64-bit edition, iTunes 11.1 crashes moments after launching. Copying just the one .dll didn't work but copying ALL of the .dll files did. So glad I found this post as this issue has been driving me nuts for quite some time now on my laptop and I have been searching for some time trying to find a solution that works.
Had tried multiple things trying to solve this issue running itunes on Windows 8, but moving all the .dll files from C:\Program Files (x86)\Common Files\Apple\Apple Application Support to C:\Program Files (x86)\iTunes seems to have solved the issue.
I had originally overcome this issue by running the application as Administrator and with the compatibility setting set to Windows 7; but after a while the problem came back. After moving the .dll files, was able to run the app normally. I know people running itunes on Win8 without any issues, so it seems it is some sort of conflict with a particular configuration or installed software.
This post is extremely helpful for Windows 8 users.
Thanks for sharing thurdy! This also solved my issue.
hi thurdy
i am so frustrated and havent been able to use my itunes for months.
can you please tell me how i do this.
i am not sure what you mean by moving all .dll files
help help help
hi
can anyone tell me step by step how to do this
i not sure and dont know what else to try
I tried everything and this is what worked! Thanks Sooooo much, I should be fixd with an clean install from Apple
Hope they chech this out.
Sep 11, 2013 6:07 AM (in response to thurdy)
Resolved!
After contacting Apple, I received a reply from their engineers:
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
Ph0t0s
hi can you please tell me how to do this i need help and if you could step by step tell me
i would appreciate any help.
ivan
Ivan,
Follow Thurdy or Capt.Scott's posts; the answer is in the body of their posts.
iTunes has stopped working. Why?
