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Macbook Pro is freezing and restarting

331 Views 6 Replies Latest reply: Sep 1, 2013 8:19 AM by Jsmoove1992 RSS
Jsmoove1992 Calculating status...
Currently Being Moderated
Aug 31, 2013 4:43 PM

Hello yall I recently have brought a used macbook pro. Everything seem fine with it but then the machine will sometime restart on strt up or actually freeze out of no where. Its the macbook pro 13" mid 2010 with the 10.8.4 os. here is the report:

 

Interval Since Last Panic Report:  3192 sec

Panics Since Last Report:          1

Anonymous UUID: BDB3AE7A-7521-7769-6BE0-FD2C53A562A1

 

Sat Aug 31 19:32:36 2013

panic(cpu 1 caller 0xffffff80048b8655): Kernel trap at 0xffffff8004831df7, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffff807c693ff8, CR3: 0x000000002e7bc000, CR4: 0x0000000000000660

RAX: 0x0000000000004000, RBX: 0xffffff807c690000, RCX: 0x7fffffffffffffff, RDX: 0x0000000000004000

RSP: 0xffffff807d75be70, RBP: 0xffffff807d75be90, RSI: 0x0000000000000001, RDI: 0xffffff800f359fe0

R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0x0000000000000010, R11: 0xffffff807d75beb8

R12: 0xffffff8077315000, R13: 0x0000000000000000, R14: 0xffffff80116f8068, R15: 0xffffff8077315000

RFL: 0x0000000000010046, RIP: 0xffffff8004831df7, CS:  0x0000000000000008, SS:  0x0000000000000000

Fault CR2: 0xffffff807c693ff8, Error code: 0x0000000000000000, Fault CPU: 0x1

 

Backtrace (CPU 1), Frame : Return Address

0xffffff807d75bb10 : 0xffffff800481d626

0xffffff807d75b

Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f7

Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.17)

Bluetooth: Version 4.1.4f2 12041, 2 service, 11 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: ST9250315ASG, 250.06 GB

Serial ATA Device: MATSHITADVD-R   UJ-898

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24600000 / 2

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26100000 / 2

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06600000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06610000 / 6

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x06500000 / 3

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x06300000 / 2

  • Linc Davis Level 10 Level 10 (107,695 points)
    Currently Being Moderated
    Aug 31, 2013 5:56 PM (in response to Jsmoove1992)

    Is that the whole panic report?

  • Linc Davis Level 10 Level 10 (107,695 points)
    Currently Being Moderated
    Aug 31, 2013 6:11 PM (in response to Jsmoove1992)

    Did you erase the internal drive and reinstall OS X? If not, you need to do that.

  • Linc Davis Level 10 Level 10 (107,695 points)
    Currently Being Moderated
    Aug 31, 2013 6:21 PM (in response to Jsmoove1992)

    The first thing you should do after acquiring a used computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.

    If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind.

    If the machine shipped with OS X 10.6, you need the gray installation discs that came with it. If you don't have the discs, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.

    To boot from an optical disc, hold down the C key at the chime.

    If the machine shipped with OS X 10.7 or later, it should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime.

    Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.

    After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.

    You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.

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