4 Replies Latest reply: Apr 1, 2015 1:10 PM by GMA21 Branched to a new discussion.
Darin_johnson Level 1 Level 1 (0 points)

I keep getting error code 8003 when I attempt to download Avatar and the movie its self downloads no problem.   It is when iTunes extra downloads that I get the error code 8003.    I have tried this on another computer as well and same error code.    one is a Mac and one is a PC running Windoes 8, so no luck so far downloading the iTunes extra wtih Avatar.   All my other movies I had no problems downloading the iTunes extra poration just Avatar is having the problem?  Any suggestions would be much appreciated?

iMac (21.5-inch Late 2009), OS X Mountain Lion (10.8.4), iTunes Error code 8003
  • mario49 Community Specialists Community Specialists (3,570 points)

    Hello Darin_johnson,


    Thanks for using Apple Support Communities.

    For more information on this, take a look at:



    iTunes: Advanced iTunes Store troubleshooting



    "Error -50," "-5000," "8003," "8008," or "-42023"

    These alerts occur due to timeouts or conflicts trying to write a file during download.

    If you encounter this issue while accessing iTunes Store:

    See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store

    If you encounter this issue while while downloading something from the iTunes Store:

    Delete your iTunes Downloads folder, located in:

    Mac OS X:
  ~/Music/iTunes/iTunes Media/Downloads   Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.

    Windows Vista:
  \Users\username\Music\iTunes\iTunes Media\Downloads\

    Windows 7:
  \Users\username\My Music\iTunes\iTunes Media\Downloads\

    Windows XP:
  \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\

    After locating your iTunes Downloads folder:

    1. Quit iTunes.
    2. Delete the Downloads folder on your computer.
    3. Open iTunes.
    4. Choose Store > Check for Available Downloads.
    5. Enter your account name and password.

    If you encounter this issue while while downloading Digital Copies using Windows:

    Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.

    If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.

    You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.

    If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.


    Best of luck,



  • RdTree Level 1 Level 1 (0 points)

    Please Darin, join our conversation regarding this issue



  • cpatterson1177 Level 1 Level 1 (0 points)

    I had this problem when trying to download music from iTunes match. Deleting the Downloads folder, restarting iTunes, and attempting the download again worked for me.

  • GMA21 Level 1 Level 1 (0 points)

    Your shortened explanation made me realize what I was missing in that big paragraph up above.

    The response from Mario is helpful as well.

    Restarting iTunes after deleting the "downloads" folder made everything work. Thanks!