1 Reply Latest reply: Aug 31, 2013 4:01 PM by MrHoffman
itpbiz Level 1 (0 points)

Iam trying to set up a new email account, and I have deleted the old account, but both my phone and ipad default to the old out going mail address, I retype he smtp details and then get a error message saying it doesn't work. I was able to set it up on my PC ok.

iPad 2, iOS 6.1.4
  • MrHoffman Level 6 (14,842 points)

    The SMTP settings are separate from the POP or IMAP settings within Mail.app (which can be a little confusing), and the SMTP settings are incorrect.  That could be some combination of the username or password, the SMTP server name, the TCP port, whether or not SSL is in use or not.  It's more common to have SSL enabled.  All have to be correct.  The required SMTP server settings do vary by mail provider, unfortunately.  You can use Connection Doctor to get more details on the particular error; Window > Connection Doctor, then open the drawer for a look at additional details.  If you're not able to resolve the error from that output and from the mail provider's available documentation, and establish the connection, please scrub any personal details from the detailed diagnostics, and post that output here.