Dbax98

Q: Song shows as "Purchased" in iTunes and won't let me re-download it, but it doesn't show up in my Purchased list. I want the song back, don't mind re-downloading, but it won't let me

Song shows as "Purchased" in iTunes and won't let me re-download it, but it doesn't show up in my Purchased list. I want the song back, don't mind re-downloading, but it won't let me

MacBook Pro with Retina display, OS X Mountain Lion (10.8.4)

Posted on Sep 1, 2013 8:15 AM

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Q: Song shows as "Purchased" in iTunes and won't let me re-download it, but it doesn't show up in my Purchased list. I want the song ... more

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  • by mochalex,

    mochalex mochalex Jun 23, 2015 10:05 PM in response to Problem with my battery
    Level 1 (0 points)
    Jun 23, 2015 10:05 PM in response to Problem with my battery

    No luck. I'm not seeing "Hidden Purchase" anywhere.

  • by gail from maine,

    gail from maine gail from maine Jun 23, 2015 10:08 PM in response to mochalex
    Level 7 (26,244 points)
    iCloud
    Jun 23, 2015 10:08 PM in response to mochalex

    The post you are responding to is almost two years old. If you want help, describe your issue and what you have done to resolve it. Then we can see if we can help you. But a single sentence appended to an ancient thread isn't going to get you any help without some elucidation from you.

     

    Cheers,

     

    GB

  • by blzzlz,

    blzzlz blzzlz Jun 27, 2015 4:47 PM in response to Dbax98
    Level 1 (0 points)
    Jun 27, 2015 4:47 PM in response to Dbax98

    Skimmed thru the whole 10 pages of the thread and didn't notice this fix.

    I could have totally missed it though.

     

    Anyway, it is the ONLY solution that worked for me.

     

    Not saying it's the "best," "least complicated," or "will totally work for you" option.

    I will say that it is the "most ridiculous" option.

    If nothing has worked for you yet, why not try it just for kicks?

     

    1) Hate your life.

    2) Click "Playlists" up there at the top of the screen.

    3) Click on the playlist "Purchased."

    4) Select the tracks you are having trouble (as described by original poster) with —they'll have those little exclamation point thingies next to them.

    5) Make a playlist from those tracks.

    6) Click "My Music" to return to your library.

    7) Search for the missing track/album in your library.

    8) In the track list portion (don't think it works if you click to play the whole album) click the first—or any—track with an exclamation point next to it.

    9) When you get that "do you want to locate it" pop-up, click "CANCEL." Yes, you read that right.

    10) Now take a look at the track you couldn't download. There should be the little cloud next to it.

    11) Click on the little cloud.

    12) Voilà ! The track should download.

    13) Repeat steps 8-11 for every single track you're having the problem with.

    14) Turn that frown upside down.


    b


  • by Ryu81,

    Ryu81 Ryu81 Jun 29, 2015 10:44 AM in response to Problem with my battery
    Level 1 (0 points)
    Jun 29, 2015 10:44 AM in response to Problem with my battery

    Thank You, it worked!

  • by ihatethis3,

    ihatethis3 ihatethis3 Jul 10, 2015 1:01 AM in response to ---THIS GUY---
    Level 1 (0 points)
    Jul 10, 2015 1:01 AM in response to ---THIS GUY---

    Thanks man!

  • by jeffmark,

    jeffmark jeffmark Jul 10, 2015 2:36 PM in response to sdelity
    Level 1 (0 points)
    Jul 10, 2015 2:36 PM in response to sdelity

    This did it for me after spending too much time trying to figure it out and using other suggestions. Thanks very much!

  • by Miccellz120,

    Miccellz120 Miccellz120 Jul 16, 2015 4:51 AM in response to JackMultiple
    Level 1 (0 points)
    Jul 16, 2015 4:51 AM in response to JackMultiple

    omg i love u

  • by arroosak,

    arroosak arroosak Jul 18, 2015 5:19 PM in response to Dbax98
    Level 1 (0 points)
    Jul 18, 2015 5:19 PM in response to Dbax98

    I had the same problem until I realized that only my songs labeled "explicit" were missing (possibly following the last iOS update). My fix was:

     

    Go to settings>General>Restrictions>Allow content:music podcasts and itunesU

     

    make sure "explicit content" is activated.

     

    This made my purchased songs reappear in the music library purchased list and no longer be greyed out.

  • by f_macedo,

    f_macedo f_macedo Jul 28, 2015 8:36 PM in response to arroosak
    Level 1 (0 points)
    Jul 28, 2015 8:36 PM in response to arroosak

    Thank You

  • by frggy32,

    frggy32 frggy32 Aug 7, 2015 1:11 PM in response to Dbax98
    Level 1 (0 points)
    Aug 7, 2015 1:11 PM in response to Dbax98

    The solutions provided do help in solving problems similar to this, but I think the main thing that will help some of those who stumble across this same question is one that is really kinda simple and made me feel a bit dumb when I figured it out myself. 

     

    The albums displayed in the picture part of 'Purchases' when you first get to the listing is not a complete list.  It's your 'Recent Purchases' list.

     

    Use the text list on the left side of 'Purchases' and find the band name. 

     

    Click on the band/artist name, this will bring up the artist you are looking for.


    From there you can download from the cloud like normal.


    Hope that helps some people.

  • by hmmundt,

    hmmundt hmmundt Aug 8, 2015 11:55 AM in response to Dbax98
    Level 1 (0 points)
    Aug 8, 2015 11:55 AM in response to Dbax98

    I was having the same issue where the purchased album would only show in the iTunes store grayed out as Purchased. I was unable to find them in hidden downloads or anywhere else in my actual music library. I solved this problem by transfering the songs from my iPhone to my computer, as that was where I originally purchased them (seems too simple now.)

     

    So in iTunes with device attached:

    File --> Devices --> Transfer Purchases

     

    It seems like I should have been able to directly do this just with my account and my computer rather than having to hook up my two devices. It might be that I don't have the cloud set up on my computer since it's so old. But if the account info is all there then I should be able to still download from the store.

  • by Rick5423,

    Rick5423 Rick5423 Aug 8, 2015 9:35 PM in response to mstrace
    Level 1 (0 points)
    Aug 8, 2015 9:35 PM in response to mstrace

    Having the same problem . . . however when I got the prompt that said it could not locate the song, instead of clicking "Locate", I clicked "Cancel" and the song immediately started playing.  I thought this was incredibly strange but it happened with all of the songs that initially iTunes could not locate.  It may have something to do with the fact that I have iCloud and the purchases songs were stored there.  As counterintuitive as it sounds to click Cancel when iTunes could not locate it, it sure found it quickly!!!  Another quirky iTunes "feature"!!!

  • by JangoBxl,

    JangoBxl JangoBxl Aug 29, 2015 7:57 AM in response to JackMultiple
    Level 1 (0 points)
    Aug 29, 2015 7:57 AM in response to JackMultiple

    For crying out loud... THANK YOU SIR!

  • by bustaonline,

    bustaonline bustaonline Aug 30, 2015 11:49 AM in response to Problem with my battery
    Level 1 (0 points)
    Aug 30, 2015 11:49 AM in response to Problem with my battery

    Thank you. That all ready

  • by gatehealing,

    gatehealing gatehealing Sep 4, 2015 10:04 PM in response to Dbax98
    Level 1 (0 points)
    Sep 4, 2015 10:04 PM in response to Dbax98

    ***?? I just had this happen too. . . now we have to go thru these invisible steps just to get songs back????? I had just duplicated an album with its remaster and didn't want each song to play twice, now I have nothing. I hope apple gets it together on this one and returns to "Lets make this simple for our customers" methods of doing things. Sheesh

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