Q: Song shows as "Purchased" in iTunes and won't let me re-download it, but it doesn't show up in my Purchased list. I want the song ... Song shows as "Purchased" in iTunes and won't let me re-download it, but it doesn't show up in my Purchased list. I want the song back, don't mind re-downloading, but it won't let me more
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Helpful answers
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Dec 19, 2013 7:36 PM in response to JackMultipleby SeaSam,I really wish this was the solution, but it only shows albums I purchased in 2013 - I started using iTunes in 2009 - there are hundreds and hundreds Of songs missing and I don't want to buy them again!
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Dec 19, 2013 7:44 PM in response to T3xas_R4ngerby SeaSam,You can only do that within 90 days of purchase
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Dec 19, 2013 7:58 PM in response to Michael Allbrittonby SeaSam,Argh - that laptop is dead. It before it died I thought I had put everything in the cloud. NOPE. I arill have the emailed recipes from iTunes proofing I bought the albums but on my iPad and iPhone, the only items in my purchased list are purchase from 2013 - nothing older
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Dec 20, 2013 11:56 AM in response to Dbax98by briandavidcaldwell,im having the same exact problem so no, its not a rare case. **** you all
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Dec 21, 2013 10:18 AM in response to Dbax98by noah215,Just found out how to fix it.
-Click iTunes > Prefrences > Store
-Check mark the option that says "Show iTunes in the Cloud Purchases"
-Go to your music (which should now have a cloud icon beside it) search song(s) that have been missing.
-The songs should have a cloud icon with an arrow pointing down beside them, click that and they should download.
That was my fix.
Cheers
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Dec 21, 2013 2:00 PM in response to Dbax98by Ksamprasa,So I tried every solution listed in the replies to the original post, the only thing that PARTIALLY worked was from Jlcello (thank you!) the other songs showed up, but I had to repurchase it.
So, I am currently on hold with apple care and they've asked me to do most of the things listed in this thread as well, but none have worked. The specialist called the itunes store specialists and said it may be about ten minutes. Hopefully they'll figure something out and I'll be able to post a solution.
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Dec 21, 2013 2:21 PM in response to Dbax98by Ksamprasa,Nope, they weren't able to help me. They did do two things:
1. I can re-purchase them by logging out of my account and searching for the album/song. It then gives an price instead of the ghosted out 'purchased' it said when I was logged into my account.
2. They gave me 3 credits for my trouble.
I tried giving the rep the number or web address of this thread so they could log it as a glitch, but he said he'd log the problem now and if enough problems come in, they'd fix it. I suspect there won't be a lot of problems logged, I was only able to speak to someone because I have apple care...
Sigh.
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Dec 23, 2013 7:46 PM in response to sdelityby mjensennyc,I had the same problem with a different album and this fixed it for me, though I had to download the songs one at a time. Thanks.
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Dec 24, 2013 12:08 AM in response to SeaSamby Chris CA,SeaSam wrote:
Argh - that laptop is dead. It before it died I thought I had put everything in the cloud.
You don't put iTunes purchases into the cloud, They are already there.
I arill have the emailed recipes from iTunes proofing I bought the albums but on my iPad and iPhone, the only items in my purchased list are purchase from 2013 - nothing older
Sounds like you are using a differnt iTunesID.
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Dec 24, 2013 12:43 PM in response to Dbax98by MooseCaboose,I figured it out. I had the same problem. On the menu bar where it says File and Edit, click on Store and click on View Account in the drop down menu. After entering your password there should be a section called iTunes in the Cloud and under it should say Hidden Purchases. Click on the blue button next to that line that says Manage and start unhiding all your music.
-Cheers
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Dec 24, 2013 1:16 PM in response to Dbax98by Ksamprasa,Yeah, MooseCabooseI tried that and every other suggestion that was given before. Didn't work. Even itunes specialists couldn't figure it out.
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Dec 28, 2013 9:53 PM in response to Dbax98by SnowBasic,Sorry if this issue was resolved already. I didn't read through all 4 pages but as far as the original problem goes, the thing that worked for me was to de-authorize my iTunes account on my computer and then authorize it again. Then I was able to re-download all my old purchases.
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Dec 29, 2013 9:10 PM in response to Problem with my batteryby kebaumann22,thank youuuuuuuuu. finally an answer <3
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