error 40

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caro1967 Author

Level 1

0 points

error 40

Iphone 4S purchased on April 3rd 2012 through UAE retailer.

Blocked for 3 days on this screen : photo.

Impossible to fix despite using latest itunes version.

Message : ERROR 40.

Went today to Apple aftersales service. Hardware default. Was asked to pay 380 $ for a second hand replacement with 90 days warranty. With no explanation why that problem happened.

I refused to pay and about to buy a new brand device unless someone has a solution.

iPhone 4S, iOS 6.1.3

Posted on Sep 1, 2013 5:48 AM

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Answer 1

judysings

Community Specialist

Sep 3, 2013 7:20 AM in response to caro1967

Hi car1967,

Welcome to the Support Communities!

The article below may be able to help you with this issue.

Click on the link to see more details and screenshots.

iTunes: Specific update-and-restore error messages and advanced troubleshooting

http://support.apple.com/kb/TS3694#error40

Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40

These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.

Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.

iTunes: Troubleshooting security software issues

http://support.apple.com/kb/TS3125

Cheers,

- Judy

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