why can't i get album art work

Hi graftsj,

Thanks for visiting Apple Support Communities.

If you're receiving an error 609 when trying to get album artwork, try the steps mentioned in this article:

iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297

"Error -609"

This alert might occur when you try to get album artwork for songs in your library. To resolve this:

1. Open iTunes.
2. Click Store > Sign Out (this will sign you out of the your iTunes Store account).
3. Quit iTunes.
4. Reopen iTunes.
5. Click Store > Sign In and then sign in to your iTunes Store account.
6. Try to select the songs and choose Advanced > Get Album Artwork again.

If this does not resolve the issue, disable third-party services and startup items by booting the computer to a selective startup. Then, follow steps in iTunes for Windows: Troubleshooting security software issues to rule out security software as a cause.

Regards,

Jeremy