1 Reply Latest reply: Sep 3, 2013 6:32 AM by jeremy_v
graftsj Level 1 (0 points)

Why do i keep getting error message 609 when i try to get Album art work, after i have imported a CD?

  • jeremy_v Community Specialists

    Hi graftsj,

     

    Thanks for visiting Apple Support Communities.

     

    If you're receiving an error 609 when trying to get album artwork, try the steps mentioned in this article:

     

    iTunes: Advanced iTunes Store troubleshooting

    http://support.apple.com/kb/TS3297

    "Error -609"

    This alert might occur when you try to get album artwork for songs in your library. To resolve this:

    1. Open iTunes.
    2. Click Store > Sign Out (this will sign you out of the your iTunes Store account).
    3. Quit iTunes.
    4. Reopen iTunes.
    5. Click Store > Sign In and then sign in to your iTunes Store account.
    6. Try to select the songs and choose Advanced > Get Album Artwork again.

    If this does not resolve the issue, disable third-party services and startup items by booting the computer to a selective startup. Then, follow steps in iTunes for Windows: Troubleshooting security software issues to rule out security software as a cause.

    Regards,

     

    Jeremy