1 Reply Latest reply: Sep 3, 2013 8:04 AM by matt00
Moonkite Level 1 Level 1

In "settings" I see my Ipad 2 is connected with the right wifi, but I still can't use / getting no internet connection. No mail / no facebook etc. I follow the support in renewing net settings, but no change


Please can someone give me some advice to solve this problem?


Rob / Moonkite

iPad 2, iOS 6.1.3
  • Level 5 Level 5

    Hey Moonkite,



    Thanks for the question. I understand you are able to connect to your Wi-Fi network, but cannot access the internet once connected. The following article provides troubleshooting steps for these exact symptoms:


    iOS: Troubleshooting Wi-Fi networks and connections



    Unable to access the Internet while connected to Wi-Fi


    - If you are using a public or commercial network that requires a login or subscription, see this article for more information.


    - Check to see if you have a self-assigned IP address:

              - Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap (>).

              - If your IP address is 169.254.xxx.xxx, see this article.


    - If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.

              - If they do not, consult with your network administrator or ISP for further assistance.

              - If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings.

                        Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.




    Matt M.