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In "settings" I see my Ipad 2 is connected with the right wifi, but I still can't use / getting no internet connection. No mail / no facebook etc. I follow the support in renewing net settings, but no change
Please can someone give me some advice to solve this problem?
Rob / Moonkite
iPad 2, iOS 6.1.3
Hey Moonkite,
Thanks for the question. I understand you are able to connect to your Wi-Fi network, but cannot access the internet once connected. The following article provides troubleshooting steps for these exact symptoms:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Unable to access the Internet while connected to Wi-Fi
- If you are using a public or commercial network that requires a login or subscription, see this article for more information.
- Check to see if you have a self-assigned IP address:
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap (>).
- If your IP address is 169.254.xxx.xxx, see this article.
- If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
- If they do not, consult with your network administrator or ISP for further assistance.
- If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings.
Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.
Thanks,
Matt M.
no internet after wifi connect
