HT204668: Locate and organize your iTunes media files

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Jasmil1213

Q: When I click on songs in my itunes an exclamation mark comes up and the music can not be found. I checked everywhere. What should I do?

When I click on songs in my itunes an exclamation point comes up and the song is unplayable. I looked in many places for the songs but they all seem to be missing.

iPod touch

Posted on Sep 1, 2013 7:53 PM

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Q: When I click on songs in my itunes an exclamation mark comes up and the music can not be found. I checked everywhere. What should ... more

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  • by King_Penguin,

    King_Penguin King_Penguin Sep 1, 2013 11:54 PM in response to Jasmil1213
    Level 10 (134,181 points)
    iTunes
    Sep 1, 2013 11:54 PM in response to Jasmil1213

    If you are getting the exclamation mark then they are not were iTunes is expecting to find them, they've either been moved or deleted from your computer. Depending upon what country that you are in (redownloading isn't possible in all countries) you might be able to re-download iTunes purchases from the store via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes - if they have 'downloaded' against them instead of the cloud symbol then try deleting those missing tracks from your library (where you are getting the exclamation mark) and they should get the cloud symbol for redownloading.

     

    If you can't redownload them do you have them on your iPod or on your backup of your downloads ? If they are on your iPod then File > Devices > Transfer Purchases should copy iTunes downloads back (though again you'll need to delete those entries from your library first). If they are non-iTunes purchases and they are on your iPod then there are some programs listed half-way down this page which should be able to copy them back : https://discussions.apple.com/docs/DOC-3991

  • by mrjaydub,

    mrjaydub mrjaydub Nov 7, 2013 9:38 PM in response to King_Penguin
    Level 1 (0 points)
    Nov 7, 2013 9:38 PM in response to King_Penguin

    Worked perfectly - deleted all of the exclamation points, the iCloud icon showed up, and was able to redownload them all - thanks King_Penguin!