HT203167: If you see an exclamation point next to your items in iTunes

Learn about If you see an exclamation point next to your items in iTunes

breathless1966

Level 1 (0 points)

Q: i got new pc, tried to sync iphone, dont know what happened, lost my purchased songs

got a new pc, synced iphone, lost my purchased itunes. was in the middle of giving permission to put in new pc, power went out, lost the songs, when i got back on only had one song. help??

iPhone 3G, lost purchases from itunes

Posted on Sep 2, 2013 1:34 PM

I have this question too

Q: i got new pc, tried to sync iphone, dont know what happened, lost my purchased songs

All replies

Helpful answers

by matt00,

matt00 Sep 4, 2013 11:47 AM in response to breathless1966
Level 5 (4,015 points)

Sep 4, 2013 11:47 AM in response to breathless1966

Hey breathless1966,

Thanks for the question. That definitely sounds frustrating. You mentioned that this happened to your purchased music, luckily, we have a great process of re-downloading your past purchases (if available in your country):

Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519

Thanks,

Matt M.
Reply options

Link to this post

HT203167: If you see an exclamation point next to your items in iTunes

Q: i got new pc, tried to sync iphone, dont know what happened, lost my purchased songs

All replies Helpful answers

by matt00,

All replies

Helpful answers